Leandro Ruggiero
Boston
Summary
Dedicated and hardworking restaurant management professional with extensive experience in daily planning and operations. Ensures team members are equipped to deliver exceptional service. Adept at overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Joia
02.2022 - Current
- Inspected restaurant equipment and identified maintenance issues
- Conversed with guests informally to obtain feedback on overall customer satisfaction
- Assisted employees in understanding guest needs, providing guidance and constructive feedback
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor
- Addressed customer complaints promptly, providing appropriate solutions and ensuring satisfaction
- Established professional relationships with cooks, staff and customers to increase rapport
Host
Mariel COJE Management Group
02.2021 - 01.2022
- Monitored dining area to track seating availability, service and occupancy
- Met goals for fast table turnaround and low customer wait times by controlling guest flow
- Managed reservations using reservation management software
- Answered telephones, addressed caller inquiries and delivered messages
Busser-Food Runner
Saraceno
12.2019 - 01.2021
- Cleared and cleaned plates and glassware from tables and guest dining areas
- Reset tables quickly for new diners, ensuring cleanliness and proper setup
- Delivered food from kitchen to dining room tables
Education
High School Diploma -
SCALE
Somerville, MA09-2019
Skills
- Food safety
- Employee Scheduling
- Customer Engagement
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Team leadership
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
- TIPS (Training for Intervention ProcedureS) Alcohol Certification – Health Communications, Inc.
- ServSafe Alcohol Certification - National Restaurant Association.
Languages
Italian
Native or Bilingual
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Restaurant Manager
Joia
02.2022 - Current
Host
Mariel COJE Management Group
02.2021 - 01.2022
Busser-Food Runner
Saraceno
12.2019 - 01.2021
High School Diploma -
SCALE
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