Leanne Maynard
VEG ER for Pets
Danvers
5
years of professional experience
Customer service professional with track record of improving client interactions and service quality. Known for collaborative approach and delivering consistent results. Dependable team player who adapts to evolving demands and excels in communication and conflict resolution.
Work History
Customer Experience Coordinator
7 Months- Coordinated client communication to guide pet owners through emergency intake, updates, and discharge processes.
- Maintained accurate patient records, consent forms, and case documentation for seamless clinical handoffs.
- Resolved client concerns with empathy, clear explanations, and timely escalation to clinical staff.
- Supported front desk operations by balancing phone coverage, check-in tasks, and payment processing.
- Collaborated with veterinary teams to streamline patient intake and reduce delays during high-volume periods.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Petshotel Leader
3 Years- Trained associates on pet care procedures, safety practices, and daily workflows.
- Resolved customer concerns, recommended products, and strengthened repeat business.
- Coordinated opening and closing tasks, maintaining readiness across sales floor and registers.
- Supported adoption of company systems for scheduling, task tracking, and operational communication.
- Coached team members on service expectations, pet handling, and policy compliance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Improved workflow efficiency by prioritizing tasks and maintaining clean, safe store conditions.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
High School Diploma
Skills
Patience and composure
Opening and closing procedures
Teamwork
Customer service
Problem-solving
Time management
Problem-solving skills
Attention to detail
Multitasking
Reliability
Calm and professional under pressure
Excellent communication
Computer skills
Understanding customer needs
Organizational skills
Timeline
Customer Experience Coordinator
VEG ER for Pets
04.2026 - CurrentRead More
Petshotel Leader
Petsmart
03.2022 - 03.2025Read More
Danvers High School
High School Diploma
Read More