Leanne Moore
Middleboro
Summary
At Primary Care at Northwoods, I spearheaded initiatives that streamlined operations and minimized errors, leveraging skills in Athena and Microsoft Office alongside exceptional communication abilities. Achieved significant improvements in efficiency and patient care coordination.
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Proven expert in medical billing and patient coordination, adept at reducing claim denials and enhancing patient satisfaction.
Overview
39
39
years of professional experience
Work History
Patients Service Coord II / Lead Medical Secretary
Primary Care at Northwoods
11.2011 - Current
- Maintained strong relationships with insurance carriers, addressing any discrepancies or issues promptly for faster resolution.
- Assisted clinicians in the development of effective care plans by gathering relevant patient history information upon intake.
- Minimized errors in data entry by implementing a thorough review process before submitting claims to reduce delays in payment processing.
- Expedited insurance claim processing for timely reimbursements, verifying coverage details and submitting accurate documentation.
- Increased patient satisfaction by effectively addressing billing inquiries and providing clear explanations of charges and payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 6-physician medical office , scheduling appointments, and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Collaborated with healthcare providers to obtain necessary medical records for accurate claim processing.
- Facilitated prompt reimbursements for healthcare providers through meticulous claim preparation and submission efforts.
- Verified insurance of patients to determine eligibility.
- Filed and updated patient information and medical records.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Decreased wait times for patients, effectively prioritizing urgent cases and managing physician schedules accordingly.
- Ensured continuity of care for patients transitioning between providers or facilities by effectively coordinating required referrals.
Billing Specialist
Criatas Medical Labatory
10.2003 - 11.2011
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Processed and verified invoices to secure accuracy of billing information.
Hospital Admissions Coordinator
Braintree Medical Associates
12.1985 - 08.1995
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
- Managed complex scheduling tasks involving multiple healthcare providers to facilitate timely and well-coordinated patient care.
- Boosted overall efficiency by training new Admissions Coordinators on hospital policies, procedures, and best practices.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Education
Associate of Science - Medical Assisting
Bay State College
Boston, MA11.2011
Medical Billing And Coding Certificate - Medical Billing And Coding
Health Training Center
Stoughton, MA10.2003
High School Diploma -
Whitman-Hanson Regional High School
Whitman, MA05.1984
Skills
- Call center experience
- Medical Billing
- Schedule and corroborate medical appointments
- Take and deliver of and converse messages for medical staff and patients
- Athena
- Meditech
- Microsoft Office Products
- Processing of Insurance Referrals
Timeline
Patients Service Coord II / Lead Medical Secretary
Primary Care at Northwoods
11.2011 - Current
Billing Specialist
Criatas Medical Labatory
10.2003 - 11.2011
Hospital Admissions Coordinator
Braintree Medical Associates
12.1985 - 08.1995
Associate of Science - Medical Assisting
Bay State College
Medical Billing And Coding Certificate - Medical Billing And Coding
Health Training Center
High School Diploma -
Whitman-Hanson Regional High School
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