Leda Annis
Gloucester
Summary
Experienced and compassionate professional with a proven ability to build strong relationships with patients, families, and teams. Known for adapting to diverse roles, from office administration to hands-on caregiving, with a focus on delivering quality service and care. Eager to bring my skills in leadership, problem-solving, and patient support to a dynamic, growth-oriented position.
Overview
10
10
years of professional experience
Work History
Dental Receptionist & Office Administrator
Dental Arts of Westwood
Westwood
01.2020 - 05.2025
- Managed front desk operations, including greeting/checking in patients, scheduling appointments, processing insurance claims, and ensuring smooth office communication.
- Assisted general, orthodontic, and periodontic patients with appointment inquiries, procedural questions, and ensuring clear communication throughout their treatment journey
- Trained and mentored new hires, enhancing team performance and operational efficiency.
- Managed the orthodontic department, including patient consultations, treatment planning, billing, insurance claims, and coordinating with Invisalign reps to increase case conversions and patient sign-ups.
- Managed accounts payable, tracked commissions, processed invoices, and maintained financial records using QuickBooks and Excel.
- Discussed treatment plans and financial options with patients, offering personalized payment solutions.
- Identified inefficiencies and created patient education materials (using Canva) to improve office workflows and enhance the patient experience.
- Cultivated a solutions-oriented mindset, consistently striving to improve office processes and procedures to enhance practice efficiency and patient care.
Professional Nanny/Babysitter
Multiple Families
01.2015 - 04.2025
- Developed and implemented age-appropriate educational activities to stimulate learning and development.
- Maintained a safe environment for the children at all times.
- Created a positive atmosphere that encouraged growth, exploration, creativity and independence in the child.
- Developed strong, lasting relationships with families, earning trust through reliability, communication, and attention to detail.
Independent Caregiver for Dialysis Patient
Carol Grey
Westwood
10.2022 - 09.2024
- Set up and detached the patient from an at-home dialysis machine, ensuring all equipment remained sterile and functioning properly.
- Monitored vital signs of clients and reported any changes to the primary caregiver or physician.
- Prepared nutritious meals according to dietary requirements of each client.
- Maintained a clean environment for clients by performing light housekeeping duties such as laundry, vacuuming and dusting.
Education
Some College (No Degree) -
Regis College
Weston, MASkills
- Leadership and team management
- Exceptional customer service and patient relations
- Administrative and organizational skills
- Medical and patient care support
- Financial management and billing
- Childcare and activity planning
- Problem-solving and process improvement
- Time management and multi-tasking
- Confidentiality and professionalism
- Excellent communication and conflict resolution
Timeline
Independent Caregiver for Dialysis Patient
Carol Grey
10.2022 - 09.2024
Dental Receptionist & Office Administrator
Dental Arts of Westwood
01.2020 - 05.2025
Professional Nanny/Babysitter
Multiple Families
01.2015 - 04.2025
Some College (No Degree) -
Regis College
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