Ledwin Volquez
Brockton
Summary
Results-driven individual with strong analytical and strategic planning abilities. Consistently increases sales revenue and market share. Skilled in developing and executing effective sales strategies, managing client relationships, and leading high-performing sales teams. Highly organized and methodical, maintaining a keen focus on achieving targets and ensuring order in all sales operations.
Overview
7
7
years of professional experience
Work History
Sales Manager
Advance Auto Parts
Boston, USA
03.2024 - 05.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Delivered custom Salesforce reports and dashboards for improved decision-making and data analysis.
- Contributed to increased sales team efficiency with streamlined lead assignment rules within Salesforce CRM.
Customer Success Manager/Assistant Manager
Meineke Car Care
Brockton, USA
03.2022 - 03.2024
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Utilized problem solving techniques to quickly resolve escalated issues from customers
- Interacted with customers to quickly handle escalated queries and complaints
- Conducted regular performance reviews and provided coaching and feedback to staff members
- Conducted market research to identify new trends in customer preferences and behavior
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Implemented client onboarding programs that streamlined processes and reduced time-to-value for new customers.
IT Technician Intern
INFOTEP
Santo Domingo, Dominican Republic
02.2018 - 03.2020
- Provided technical support to customers, troubleshooting hardware and software problems with a focus on customer satisfaction
- Monitored server performance metrics using specialized tools to identify potential bottlenecks or anomalies
- Researched solutions to known technical problems related to computer hardware and software configurations
- Interfaced regularly with vendors regarding purchase orders and delivery status updates
- Installed and configured computer systems, including operating systems, applications, and peripheral devices
- Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.
- Streamlined processes using Microsoft tools, reducing operational bottlenecks and ensuring consistent performance.
- Collaborated with stakeholders to customize Microsoft solutions according to departmental needs, ensuring alignment with business goals.
Education
Associate of Science - Cyber Security
Bridgewater State University
06-2028
Skills
- Customer service
- Training and mentoring
- Sales skills
- Marketing
- Business development
- Networking
- Relationship building
- Sales team training
- Time management
- Staff management
- Salesforce experience
- Performance tracking
Accomplishments
- Managed the Best Seller award winning sales team at Advance Auto Parts .
- Resolved product issue through consumer testing.
- Supervised team of 8 staff members.
Roles And Responsibilities
- Utilized excellent communication skills to effectively interact with clients and build trust-based relationships.
- Successfully developed and implemented strategies to increase sales and market share.
- Proven ability to analyze data, identify trends, develop forecasts, create plans, and set realistic targets.
- Proficient in utilizing CRM software to manage leads, track performance metrics, and evaluate results.
- Created effective marketing campaigns that increased brand awareness and drove revenue growth.
- Expertly managed the regional sales team, providing direction and guidance to ensure successful achievement of goals.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Utilized problem solving techniques to quickly resolve escalated issues from customers.
- Interacted with customers to quickly handle escalated queries and complaints.
- Conducted regular performance reviews and provided coaching and feedback to staff members.
- Conducted market research to identify new trends in customer preferences and behavior.
- Provided technical support to customers, troubleshooting hardware and software problems with a focus on customer satisfaction.
- Monitored server performance metrics using specialized tools to identify potential bottlenecks or anomalies.
- Researched solutions to known technical problems related to computer hardware and software configurations.
- Interfaced regularly with vendors regarding purchase orders and delivery status updates.
- Tested new products for compatibility with existing networks before deployment.
- Installed and configured computer systems, including operating systems, applications, and peripheral devices.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager
Advance Auto Parts
03.2024 - 05.2025
Customer Success Manager/Assistant Manager
Meineke Car Care
03.2022 - 03.2024
IT Technician Intern
INFOTEP
02.2018 - 03.2020
Associate of Science - Cyber Security
Bridgewater State University