Ledwin Volquez

Results-driven individual with strong analytical and strategic planning abilities. Consistently increases sales revenue and market share. Skilled in developing and executing effective sales strategies, managing client relationships, and leading high-performing sales teams. Highly organized and methodical, maintaining a keen focus on achieving targets and ensuring order in all sales operations.

• Managed the Best Seller award winning sales team at Advance Auto Parts .
• Resolved product issue through consumer testing.
• Supervised team of 8 staff members.

• Utilized excellent communication skills to effectively interact with clients and build trust-based relationships.
• Successfully developed and implemented strategies to increase sales and market share.
• Proven ability to analyze data, identify trends, develop forecasts, create plans, and set realistic targets.
• Proficient in utilizing CRM software to manage leads, track performance metrics, and evaluate results.
• Created effective marketing campaigns that increased brand awareness and drove revenue growth.
• Expertly managed the regional sales team, providing direction and guidance to ensure successful achievement of goals.
• Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
• Assisted customers with resolving service-related issues.
• Utilized problem solving techniques to quickly resolve escalated issues from customers.
• Interacted with customers to quickly handle escalated queries and complaints.
• Conducted regular performance reviews and provided coaching and feedback to staff members.
• Conducted market research to identify new trends in customer preferences and behavior.
• Provided technical support to customers, troubleshooting hardware and software problems with a focus on customer satisfaction.
• Monitored server performance metrics using specialized tools to identify potential bottlenecks or anomalies.
• Researched solutions to known technical problems related to computer hardware and software configurations.
• Interfaced regularly with vendors regarding purchase orders and delivery status updates.
• Tested new products for compatibility with existing networks before deployment.
• Installed and configured computer systems, including operating systems, applications, and peripheral devices.