Summary
Overview
Work History
Education
Software
Timeline
Generic

Lee Biederman

Stoughton

Summary

Results-oriented professional with over 9 years of corporate experience, specializing in project management, team leadership, and customer service communications.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Workplace Experience Project Manager

PTC
10.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinate internal resources and third-party vendors to ensure flawless execution of technology and construction projects in our daily operations and new office fit-out projects.
  • Develop project scopes and objectives while involving all relevant stakeholders.
  • Be the primary relationship manager for all stakeholders.
  • Provide system training and best practice advice for workplace experience technology.
  • Build successful relationships with our site contacts as well as third-party vendors to ensure workplace experience technology is functioning and processes are properly followed.
  • Create a welcoming and collaborative workplace through proactive management and by building outstanding relationships with all stakeholders.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Partner with employee communications including internal employee resources to message new technology initiatives for success adaptation
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Proactively address service issues, escalations, or incidents including tracking action plan to closure.
  • Manage supplier relationships including vendor service contracts, periodic and ongoing performance & budget, financial review, conducting RFPs, and assuring performance of program.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Facilities Coordinator

PTC, Contracted Under C&W Services
10.2021 - 10.2023
  • Manage daily operation for PTC's headquarter office.
  • Manage / enhance customer's CMMS system by creating, assigning, closing work orders and generating monthly reports for distribution.
  • Collaborate with client to define project scope, schedule, contracts, and budgets.
  • Assist client with construction projects.
  • Prepare, issue, and review requests for proposals.
  • Manage workplace support vendors.
  • Vendor support for other departments to ensure and guide within client policy.
  • Assist in monitoring and assessment of vendor performance.
  • Working with Procurement Team to follow client policy on internal sourcing requests and purchase orders.
  • Act as additional tenant contact with Property Management for standard requests and company communication efforts.
  • Being first point of contact, serve as expert company resource and liaison for all employees and departments.
  • Establish and enforce department policy.
  • Identify areas for improvement throughout facility and create proposals for opportunities on efficiencies and improvements.
  • Manage equipment's preventative maintenance schedules.
  • Manage access and instruction of use with Shipping Software to clients within USA.
  • Assist with space planning.
  • Coordinate furniture moves / relocation.
  • Maintain office supply support structure.
  • Built relationships with vendors and contractors to support timely and cost-effective services.

Security Professional

PTC, Contracted Under Apollo And Allied Universal
06.2015 - 10.2021
  • Site Supervisor from June 2020- October 2021
  • Shift Supervisor from April 2016- June 2020.
  • Maintaining corporate policies to adhere to mission goals.
  • Conducting relations between client with their subtenants.
  • Cooperation with property management and building engineering for building related issues and organization.
  • Assist with real estate showings.
  • Maintain physical key system including core identification and repair.
  • Arranged furniture installation and pick up.
  • Verifying floor plans/finishes.
  • Coordination of vendors for HVAC preventive maintenance and emergency repairs.
  • Facilitating other office support vendors such as food, beverage and office supplies.
  • Experience with entering work orders.
  • Evaluate established data connections and troubleshoot connectivity including minor electrical issues.
  • Excelling in customer service communication.
  • Responsible for organization and accuracy in paper work and forms.
  • Threat assessment and management.
  • Expert in C-Cure 9000 access control systems.
  • Victor camera systems.
  • Resolver Perspective report system.
  • Monitored sites for alarms globally and working with emergency personal in these situations.
  • Responsible for making identification badges with proper clearances.

Education

Some College (No Degree) -

Massasoit Community College
Brockton, MA
06.2019 - Current

High School Diploma -

Southeastern Regional Vocational Technical High School
South Easton, MA
09.2011 - 2015.06

Software

Microsoft: Word, Excel, PowerPoint, Visio, OneNote, Teams, SharePoint, Outlook, Intune Administrator

Bluebeam

Building Engines

Oracle Fusion Procurement

ServiceNow

Apple Business Manager

Cisco Control Hub

Envoy

Timeline

Workplace Experience Project Manager

PTC
10.2023 - Current

Facilities Coordinator

PTC, Contracted Under C&W Services
10.2021 - 10.2023

Some College (No Degree) -

Massasoit Community College
06.2019 - Current

Security Professional

PTC, Contracted Under Apollo And Allied Universal
06.2015 - 10.2021

High School Diploma -

Southeastern Regional Vocational Technical High School
09.2011 - 2015.06

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Lee Biederman