Lee Thurston Jr
West Springfield
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
Bertera Dodge Chrysler Jeep Ram of Westfield
02.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Automotive General Sales Manager
Bertera Chrysler Jeep Dodge Ram and Fiat of West Springfield
01.2017 - 02.2023
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Developed and implemented comprehensive salesperson training program.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Sales Manager
Bertera Chrysler Jeep Dodge Ram and Fiat of West Springfield
01.2014 - 01.2017
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Met with sales representatives to review sales versus objectives, needs and growth opportunities and resolve customer complaints.
- Improved overall customer buying experience to safeguard dealership revenue.
Sales and Leasing Associate
Bertera Chrysler Jeep Dodge Ram and Fiat of West Springfield
03.2012 - 01.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
Education
High School Diploma -
Hampshire Regional High School
Westhampton Skills
- Advertising and marketing
- Sales
- Branding
- Staff training
- Cross-functional team management
- Event management and promotion
Timeline
General Manager
Bertera Dodge Chrysler Jeep Ram of Westfield
02.2023 - Current
Automotive General Sales Manager
Bertera Chrysler Jeep Dodge Ram and Fiat of West Springfield
01.2017 - 02.2023
Sales Manager
Bertera Chrysler Jeep Dodge Ram and Fiat of West Springfield
01.2014 - 01.2017
Sales and Leasing Associate
Bertera Chrysler Jeep Dodge Ram and Fiat of West Springfield
03.2012 - 01.2014
High School Diploma -
Hampshire Regional High School
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