Legacy Davis
Boston
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Account Manager
Servpro of Allston, Brighton and Brookline
Boston, Massachusetts
05.2024 - 01.2026
- Managed client communication via phone and email, resolving inquiries promptly.
- Coordinated scheduling, staff resources, and team workflows to support efficient daily operations.
- Prepared reports, tracked performance, and maintained accurate billing and payment records.
- Built strong relationships with clients and staff, facilitating communication and implementing service improvements.
Pharmacy Technician
CVS Pharmacy
Boston, Massachusetts
01.2022 - 05.2025
- Maintained pharmaceutical inventory, proper storage conditions, and an organized workspace to ensure safety and compliance.
- Prepared and dispensed medications by accurately counting, labeling, and verifying prescriptions.
- Assisted patients with medication-related questions while delivering high-quality customer service.
- Collaborated with healthcare professionals to resolve prescription issues and trained new staff on pharmacy procedures.
Retail Sales Specialist
Saks Fifth Avenue
Boston, Massachusetts
09.2022 - 04.2023
- Delivered exceptional customer service by greeting customers warmly and professionally.
- Assisted customers in selecting products, ensuring proper sizing and styling.
- Cultivated strong relationships with customers to drive repeat business.
- Educated customers on current promotions and discounts to enhance sales opportunities.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Resolved customer concerns promptly to ensure a positive shopping experience.
- Participated in team meetings to discuss strategies for achieving business goals.
- Built rapport with customers through friendly conversations about their shopping needs.
- Worked with off-site locations to find desired items for customers.
Scholar
The Leah Project
Boston, Massachusetts
07.2019 - 08.2022
- Developed and delivered engaging STEM lessons with hands-on experiments for elementary students.
- Supported student academic growth through mentorship, study groups, and college readiness activities.
- Integrated technology and innovative teaching methods to enhance student learning.
- Collaborated on lesson planning, educational events, and community initiatives to support program goals.
Concierge
THE ROYALE
Boston, Massachusetts
08.2021 - 01.2022
- Delivered exceptional guest service by assisting with inquiries, reservations, and local recommendations through phone, email, and in-person communication.
- Managed front desk operations, including package handling, lobby organization, and maintaining a professional guest environment.
- Coordinated bookings for dining, entertainment, tours, and special events to enhance guest experience.
- Trained new staff on customer service standards, operational procedures, and workplace compliance.
Education
Associates - Health Science
Bunker Hill Community College
Charlestown, MA05.2027
Studies of Psychology
Northeastern University
Boston, Massachusetts, MA08.2021
Skills
- Client relationship management
- Project coordination
- Payment processing
- Performance reporting
- Customer service
- Team collaboration
- Account management
- Operational efficiency
- Communication skills
- Time management
- Training development
- Hospitality and accommodation
References
References available upon request.
Timeline
Account Manager
Servpro of Allston, Brighton and Brookline
05.2024 - 01.2026
Retail Sales Specialist
Saks Fifth Avenue
09.2022 - 04.2023
Pharmacy Technician
CVS Pharmacy
01.2022 - 05.2025
Concierge
THE ROYALE
08.2021 - 01.2022
Scholar
The Leah Project
07.2019 - 08.2022
Associates - Health Science
Bunker Hill Community College
Studies of Psychology
Northeastern University