Lehan santos
Revere
Summary
Detail-oriented customer service professional with proven skills in resolving complaints and enhancing customer satisfaction. Committed to efficient order processing and maintaining organization to drive repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Daltile Sales Service Center
Woburn
06.2025 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and handled returns with accuracy and care.
- Maintained product knowledge to provide informed recommendations.
- Collaborated with team members to improve service delivery.
- Handled escalated complaints with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Warehouse Worker
AJ Rose
Wilmington
01.2025 - 06.2025
- Operated forklifts to move materials and products safely within the warehouse.
- Organized inventory on shelves to ensure efficient access and retrieval.
- Loaded and unloaded trucks efficiently, maintaining workflow in loading areas.
- Completed day-to-day duties accurately and efficiently.
Warehouse Worker
Capital Carpet and Flooring Specialists
Wilmington
03.2023 - 01.2025
- Operated forklifts to move materials and products safely within the warehouse.
- Organized inventory on shelves to ensure efficient access and retrieval.
- Loaded and unloaded trucks efficiently, maintaining workflow in loading areas.
- Inspected shipments for damages and reported discrepancies to supervisors promptly.
- Operated scanners, computers, and other equipment to track orders.
Frieght Associate
The Home Depot Inc
Miami
03.2021 - 09.2021
- Loaded and unloaded freight using pallet jacks and forklifts.
- Organized and stocked merchandise on shelves for easy access.
- Maintained a clean and safe work environment in the freight area.
- Followed safety protocols while handling hazardous materials and equipment.
- Participated in training sessions to improve operational skills and efficiency.
Front Desk Concierge
City Watch Protective Services
Miami
04.2019 - 06.2020
- Greeted guests warmly upon arrival, providing exceptional customer service.
- Assisted with check-in and check-out processes efficiently and accurately.
- Managed phone inquiries, directing calls to appropriate departments promptly.
- Handled guest complaints with empathy, escalating issues when necessary for resolution.
- Maintained cleanliness and organization of the front desk area to ensure professionalism.
- Resolved customer complaints in an efficient and timely manner.
Education
GED -
EEB Irma Edvirges
Brazil12-2018
Skills
- Customer service
- Order processing
- Complaint resolution
- Product knowledge
- Inventory management
- Customer relationship management
Timeline
Customer Service Representative
Daltile Sales Service Center
06.2025 - Current
Warehouse Worker
AJ Rose
01.2025 - 06.2025
Warehouse Worker
Capital Carpet and Flooring Specialists
03.2023 - 01.2025
Frieght Associate
The Home Depot Inc
03.2021 - 09.2021
Front Desk Concierge
City Watch Protective Services
04.2019 - 06.2020
GED -
EEB Irma Edvirges
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