Leighann Twist
Fitchburg
Summary
Experienced professional with over 12 years of customer service expertise. Skilled in client-centric strategies and growth-driven approaches. Excellent verbal and written communication abilities developed through extensive interactions with diverse clientele. Proficient in digital marketing, business development, and campaign management. Deep understanding of lead generation, client satisfaction, strategic negotiation, and team collaboration. Demonstrated ability to conceptualize effective marketing strategies, manage social media platforms, and analyze industry trends. Exceptional communication skills enable the establishment of measurable metrics and efficient management of campaign budgets. Highly skilled in utilizing MS Office and web-based tools to optimize productivity and achieve desired outcomes.
Overview
14
14
years of professional experience
Work History
Pro Sales Associate
Home Depot
07.2024 - Current
Conducted phone-based sales transactions.
Facilitated establishment of new commercial credit lines.
Organized logistics for deliveries and arranged will calls.
Organized and optimized multifaceted carts.
Gained insight into contractor business needs.
Sales Associate & Cashier
Home Depot
03.2011 - Current
- Spearheaded and provided superior customer service and ensured that all customers leave satisfactorily
- Earned numerous awards for providing excellent customer service, opening credit accounts as well as acquiring leads and measures
- Played an instrumental role in training the new employees on operating the registers and making them accustomed to their job duties
- Facilitated a seamless payment workflow by precisely scanning customer products and processing their payments
- Demonstrated impeccable interpersonal and communication skills coherently with all the customers
- Evaluated customer service and crisis management
- Collaborated cohesively with all the team members to complete day-to-day duties productively
- Extensive experience with data entry and Microsoft Suite Applications
- Exceptional attention to detail
Education
Bachelor’s Degree - Business Administration with a concentration in Marketing
Southern New Hampshire University
Manchester, New Hampshire06.2022
Skills
- Digital Marketing
- Business Development
- Brand Awareness
- Campaign Management
- Lead Generation
- Client Satisfaction
- Strategic Negotiation
- Audience Research
- Team Collaboration
- Trend Analysis
- Social Media Management
- Marketing Strategies
- KPIs & Metrics
- Budget Management
- MS Office
Awards
Earned and won a total of35 awards for outstanding service and diligent work:, Diamond Homer Milestone Awards: One Award, Platinum Homer Milestone Awards: Seven Awards, Gold Homer Milestone Awards: Nine Awards, Silver Homer Milestone Awards: Nine Awards, Bronze Homer Milestone Awards: Nine Awards
Timeline
Pro Sales Associate
Home Depot
07.2024 - Current
Sales Associate & Cashier
Home Depot
03.2011 - Current
Bachelor’s Degree - Business Administration with a concentration in Marketing
Southern New Hampshire University
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