Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leila Velasquez

Paralegal
Hyannis

Summary

Experienced with quality control protocols to ensure compliance and product integrity. Utilizes attention to detail and problem-solving skills to identify and address non-conformities. Knowledge of inspection techniques and quality assurance best practices.

Overview

7
7
years of professional experience

Work History

Quality Control Inspector

Blase Manufacturing
04.2022 - 11.2024
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Completed precise measurements using special tools.
  • Trained other workers in inspection and testing procedures.
  • Operated and maintained testing equipment.
  • Monitored product quality at all stages of production process.
  • Maintained up-to-date knowledge of industry standards and regulatory requirements to ensure company compliance.

Client Service Representative

Bank of America
02.2018 - 06.2022
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Certificate of Technical Studies - Accounting

Norwalk Community College
Norwalk, CT
05-2024

Skills

Documentation and recordkeeping

Problem-solving

Organizational skills

Analytical skills

Team collaboration

Decision-making

Multitasking

Time management

Timeline

Quality Control Inspector

Blase Manufacturing
04.2022 - 11.2024

Client Service Representative

Bank of America
02.2018 - 06.2022

Certificate of Technical Studies - Accounting

Norwalk Community College

Similar Profiles

CREATE PROFILE
Leila VelasquezParalegal