Leila Catherine Cisse

Assistante administrative et relation client

Profil professionnel

Dynamique, organisée et motivée, je dispose d’une solide expérience dans la relation client, l’assistance administrative ainsi que dans les domaines de la restauration et de l’hôtellerie. Dotée d’un excellent sens de l’organisation et d’une grande capacité d’adaptation, je souhaite mettre mes compétences au service d’une entreprise attachée à la qualité, au contact humain et à la satisfaction de sa clientèle.

Expérience

Relation client et billetterie

Air France ( ADM VALUE )

Vente de billets d'avion
Accueil et accompagnement des clients
Réponse aux questions des clients sur la programmation et les tarifs.
Gestion du service après-vente en cas d'échange, retard, prolongation ou annulation.
Suivi des réservations, gestion des modifications et des annulations, assistance en cas d'urgence.
Préparation et gestion de la documentation nécessaire pour les voyages.

Assistante administrative - Accueil

Accueil physique des visiteurs : renseignement, orientation et conseil.
Gestion du standard téléphonique, transfert des appels, accueil et orientation des visiteurs.
Gestion des stocks et fournitures de bureau.
Gestion administrative des dossiers clients, mise à jour des bases de données informatiques.

Employé polyvalent de restauration

Prise de commandes et gestion de la relation client en restauration.
Coordination entre la clientèle et la cuisine.
Encaissement des commandes, application des procédures de paiement et vérification du rendu monnaie.
Débarrassage des plateaux, nettoyage des tables et remise en état de la salle.

Réceptionniste en hôtellerie

Accueillir les clients dès leur arrivée et assurer une prise en charge de qualité
Informer les clients sur le fonctionnement et les services de l’établissement
Répondre aux demandes et questions des clients avec courtoisie et efficacité
Organiser et assurer le suivi des demandes clients
Contribuer activement à la satisfaction et au confort de la clientèle

Compétences

Mise à jour des informations clients
Empathie et écoute active
Sens des responsabilités

Capacités d'organisation
Logiciels de gestion de projet

Informations complémentaires

Voyages
Relation humaine
organisation
Développement personnel
Photographie
Cuisine
Chant

Langues

Français

Langue maternelle

Anglais

Opérationnel

Chronologie

Relation client et billetterie

Air France ( ADM VALUE )

Assistante administrative - Accueil

Employé polyvalent de restauration

Réceptionniste en hôtellerie

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