Lela Osmani
Wilbraham
Summary
Recent Business Management graduate, Cum Laude, with a concentration in International Business and a minor in Marketing, seeking to transition into commercial construction and real estate project management. Brings strong experience from fast-paced, customer-focused environments with a proven ability to manage multiple priorities, improve operational efficiency, and deliver high-quality service. Demonstrated leadership, teamwork, communication, and organizational skills through academic projects and hands-on restaurant industry experience. Adaptable and detail-oriented professional eager to apply operational expertise, problem-solving abilities, and project coordination skills to support successful project execution and business growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server / Bartender / Kitchen Team Member
Gio’s Pizzeria
07.2020 - Current
- Progressed from kitchen staff to front-of-house, server, and bartender roles in a high-volume restaurant
- Prepared and assembled food orders with accuracy and efficiency, ensuring quality control and timely service
- Managed customer orders, POS system, and cash handling in fast-paced environment
- Delivered strong customer service, building relationships and increasing repeat business
- Assisted in training new employees and coordinating team responsibilities during shifts
- Collaborated with kitchen and front-of-house staff to streamline operations and improve workflow efficiency
- Maintained performance under pressure while balancing multiple responsibilities simultaneously
Server
Carolina Roadhouse
07.2025 - 02.2026
- Provided attentive service in a high-volume, team-oriented restaurant
- Managed large sections while maintaining speed, accuracy, and customer satisfaction
- Collaborated with kitchen and staff to ensure timely service and smooth operations
Live-Out Nanny
Stephanie Stewart
04.2025 - 01.2026
- Provided attentive care and supervision for children, ensuring safety and well-being.
- Developed engaging activities that promoted learning and creativity in a fun environment.
- Communicated effectively with parents regarding children's behavior, progress, and daily activities.
- Adapted to children's needs and interests, fostering a positive and supportive atmosphere.
Tax Intern
MP CPAs
01.2022 - 05.2022
- Prepared and processed tax returns for clients during the 2021 tax season
- Organized and filed financial documents with accuracy and attention to detail
- Assisted with administrative and compliance tasks in a professional office setting
Education
Bachelor of Science - Business Management, International Business, Marketing
Coastal Carolina University
Conway, SC05.2026
Skills
- Project Coordination & Team Leadership
- Time Management & Multitasking
- Customer Relations & Communication
- Problem Solving in Fast-Paced Environments
- Microsoft Office (Excel, Word, PowerPoint)
- POS Systems & Cash Handling
- Strong work ethic
- Exceptional customer service
- Guest engagement
Certification
- Certified Social Media Marketing, Hootsuite - September 5, 2025 to October 5, 2027
- Certified Social Listening, Hootsuite - October 13, 2025
- Certified Digital Advertising, Hootsuite - September 27, 2025 to October 27, 2026
Timeline
Server
Carolina Roadhouse
07.2025 - 02.2026
Live-Out Nanny
Stephanie Stewart
04.2025 - 01.2026
Tax Intern
MP CPAs
01.2022 - 05.2022
Server / Bartender / Kitchen Team Member
Gio’s Pizzeria
07.2020 - Current
Bachelor of Science - Business Management, International Business, Marketing
Coastal Carolina University
HONORS & ACTIVITIES
- Honoree of Cum Laude
- Study Abroad: Italy and Switzerland, International business and strategic decision-making
- National Society of Leadership and Success Member
- Alpha Xi Delta Member
- Love Blue Member
- 3.569 GPA
- Dean's List: Spring 2023, Spring 2024, Fall 2024, Spring 2026
- President's List: Fall 2022, May Semester 2025
- Professional Development: Career Exploration, Practical Experience, Leadership and Development, Online Profile, Interviewing Skills, Resume Development