Lenise De Melo
Boston
Overview
7
7
years of professional experience
Work History
Server
Lucky Strike Ent
09.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Mentored new servers on menu knowledge and efficient service techniques.
- Managed multiple tables simultaneously, enhancing guest experience through attentive service.
- Implemented effective upselling strategies, increasing overall sales revenue.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
Soldier
MA Army National Guard
04.2022 - Current
- Classified information
- VOLUNTEERING AND ACTIVITIES
- ARMY JROTC SNOW
- Mentored junior officers, fostering professional growth and encouraging skill development within the team.
- Collaborated with leadership to refine training curricula based on evolving operational requirements and standards.
Server
Uno Pizzeria & Grill
10.2023 - 07.2024
- Take guests' food orders and handle cash and credit transactions
- Know the menu inside and out to answer any guest questions
- Maintain cash and payments in a responsible matter
- Assist team members in other areas as needed
Waitstaff
Prospect House| Assisted Living & Memory Care
03.2019 - 10.2023
- Ensure residents satisfaction when food is served to them
- Assist in bussing and resetting tables
- Provide quick, efficient, pleasant delivery of food, ensuring quality standards and service are being delivered.
Snow Angel
JROTC Cadet
09.2019 - 05.2022
- Shovel snow for Revere residents who meet the specified eligibility criteria as established by the city.
- Developed training materials for new volunteers, ensuring consistent onboarding experience and resource accessibility.
- Mentored junior volunteers, fostering skill development and enhancing team performance in operational tasks.
Education
Bachelor of Arts - Criminal Justice & Criminology
University of Massachusetts, Boston
Boston, MA05-2027
Bachelor of Science - Criminal Justice
Suffolk University, College of Arts & Science
Boston, MAHigh School Diploma - undefined
Revere High School
Revere, MATimeline
Server
Lucky Strike Ent
09.2024 - Current
Server
Uno Pizzeria & Grill
10.2023 - 07.2024
Soldier
MA Army National Guard
04.2022 - Current
Snow Angel
JROTC Cadet
09.2019 - 05.2022
Waitstaff
Prospect House| Assisted Living & Memory Care
03.2019 - 10.2023
High School Diploma - undefined
Revere High School
Bachelor of Arts - Criminal Justice & Criminology
University of Massachusetts, Boston
Bachelor of Science - Criminal Justice
Suffolk University, College of Arts & Science
Languages
- Fluent in Portuguese, Fluent in Cape Verdean Creole, Conversational Spanish