Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.
Overview
4
4
years of professional experience
2006
2006
years of post-secondary education
Work History
Uber Partner
Uber And Lyft
Boston
05.2022 - Current
Service Manager
Atlantis Auto Plaza
Acton
10.2022 - 12.2025
Hiring, training, scheduling, and motivating service staff (technicians, representatives).
Building strong customer relationships, handling complaints, ensuring satisfaction, and acting as the point person for complex inquiries.
Developing service policies, monitoring daily activities, managing work orders, tracking metrics (like response time), and ensuring smooth delivery.
Identifying inefficiencies, streamlining procedures, automating tasks, and implementing strategies to enhance service quality.
Handling reports, managing inventory, processing orders, and coordinating with vendors.
Service Advisor
Herb Chambers Bmw Of Boston
Boston
05.2022 - 10.2023
Assisted clients in understanding vehicle features and service options.
Coordinated service appointments and managed customer inquiries daily.
Collaborated with technicians to ensure timely vehicle repairs and maintenance.