Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LEONARDO DA LUZ

Medford

Summary

Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services.

Overview

4
4
years of professional experience
2006
2006
years of post-secondary education

Work History

Uber Partner

Uber And Lyft
Boston
05.2022 - Current

Service Manager

Atlantis Auto Plaza
Acton
10.2022 - 12.2025
  • Hiring, training, scheduling, and motivating service staff (technicians, representatives).
  • Building strong customer relationships, handling complaints, ensuring satisfaction, and acting as the point person for complex inquiries.
  • Developing service policies, monitoring daily activities, managing work orders, tracking metrics (like response time), and ensuring smooth delivery.
  • Identifying inefficiencies, streamlining procedures, automating tasks, and implementing strategies to enhance service quality.
  • Handling reports, managing inventory, processing orders, and coordinating with vendors.

Service Advisor

Herb Chambers Bmw Of Boston
Boston
05.2022 - 10.2023
  • Assisted clients in understanding vehicle features and service options.
  • Coordinated service appointments and managed customer inquiries daily.
  • Collaborated with technicians to ensure timely vehicle repairs and maintenance.

Education

Medford High School
Medford, MA

Skills

  • Customer service
  • Vehicle inspection
  • Parts ordering
  • Service scheduling

Languages

English, Portuguese
Full Professional

Timeline

Service Manager

Atlantis Auto Plaza
10.2022 - 12.2025

Uber Partner

Uber And Lyft
05.2022 - Current

Service Advisor

Herb Chambers Bmw Of Boston
05.2022 - 10.2023

Medford High School
LEONARDO DA LUZ