Leonardo Mesa Granda
Revere
Summary
Dynamic hospitality professional with extensive experience, excelling in cash register operation and customer engagement. A solid problem solver and team player, I consistently enhance guest experiences while training new hires. Known for my adaptability and efficiency, I thrive in fast-paced environments, ensuring smooth operations and high customer satisfaction.
Overview
11
11
years of professional experience
Work History
Barista
Amba cafe
Cambridge
11.2024 - Current
- Provided excellent customer service by engaging with patrons and taking orders.
- Educated customers on menu items and made recommendations based on preferences.
- Handled cash transactions accurately while balancing the register at shift end.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Monitored inventory levels of supplies and restocked when necessary.
Host
Carrie Nation Cocktail Club
Boston
04.2024 - Current
- Greeted and seated guests promptly at Carrie Nation Cocktail Club.
- Managed reservations and organized seating arrangements for optimal flow.
- Assisted in training new hosts on best practices and service standards.
- Handled customer inquiries and resolved concerns with professionalism.
- Collaborated with team members to enhance overall guest experience.
- Monitored dining room activity to ensure smooth service operations.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed dining room layout to maximize efficiency of staff members.
Barista/Social Media Manager
Praline Patisserie
Cambridge
08.2022 - 10.2025
- Prepared espresso beverages and specialty drinks with precision and care.
- Maintained cleanliness and organization of the work area and equipment.
- Assisted in inventory management, restocking supplies as needed throughout shifts.
- Developed engaging content strategies for multiple social media platforms.
- Managed social media accounts to enhance brand visibility and audience engagement.
- Created and scheduled posts to maintain consistent brand voice across channels.
- Managed the daily operations of all assigned social media accounts.
Barista
Tatte Bakery And Cafe
Boston
08.2021 - 02.2024
- Provided excellent customer service by engaging with patrons and taking orders.
- Operated coffee-making equipment, ensuring functionality and quality standards.
- Collaborated with team members to ensure smooth daily operations during busy hours.
- Handled cash transactions accurately while balancing the register at shift end.
- Maintained calm demeanor during high-volume periods and special events.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Trained new baristas on coffee preparation techniques and equipment usage.
- Monitored barista performance and provided constructive feedback for improvement.
Bartender
Felipes Taqueria
Cambridge
06.2020 - 08.2021
- Mixed and served beverages according to customer preferences and restaurant standards.
- Maintained cleanliness and organization of bar area during busy service hours.
- Assisted customers with drink selections and provided recommendations based on taste.
- Managed inventory of bar supplies, ensuring adequate stock for peak times.
- Engaged with customers, creating a welcoming atmosphere at the taqueria bar.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
Server
Sulmona Restaurant
Cambridge
05.2019 - 03.2020
- Took and processed food and drink orders accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Provided excellent customer service to enhance dining experiences.
- Maintained cleanliness of dining area and adhered to health standards.
- Managed cash transactions and handled payments efficiently.
- Resolved customer complaints promptly to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Babbo Italian Eatery
BOSTON
04.2015 - 05.2019
- Provided excellent customer service to enhance dining experiences.
- Took and processed food and drink orders accurately.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Assisted in training new servers on restaurant procedures.
- Managed cash transactions and handled payments efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Revere High School
Revere, MA05-2016
Skills
- Cash register operation
- Solid problem solver
- Hospitality and accommodation
- FLUENT IN SPANISH
- Team player
- New hire training
- Adaptive and creative
- Speedy and efficient
- Verbal and written communication
- Decision-making
- POS system operation
- Positive and professional
- Workflow management
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Barista
Amba cafe
11.2024 - Current
Host
Carrie Nation Cocktail Club
04.2024 - Current
Barista/Social Media Manager
Praline Patisserie
08.2022 - 10.2025
Barista
Tatte Bakery And Cafe
08.2021 - 02.2024
Bartender
Felipes Taqueria
06.2020 - 08.2021
Server
Sulmona Restaurant
05.2019 - 03.2020
Server
Babbo Italian Eatery
04.2015 - 05.2019
High School Diploma -
Revere High School
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