Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leonardo Mesa Granda

Revere

Summary

Dynamic hospitality professional with extensive experience, excelling in cash register operation and customer engagement. A solid problem solver and team player, I consistently enhance guest experiences while training new hires. Known for my adaptability and efficiency, I thrive in fast-paced environments, ensuring smooth operations and high customer satisfaction.

Overview

11
11
years of professional experience

Work History

Barista

Amba cafe
Cambridge
11.2024 - Current
  • Provided excellent customer service by engaging with patrons and taking orders.
  • Educated customers on menu items and made recommendations based on preferences.
  • Handled cash transactions accurately while balancing the register at shift end.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Monitored inventory levels of supplies and restocked when necessary.

Host

Carrie Nation Cocktail Club
Boston
04.2024 - Current
  • Greeted and seated guests promptly at Carrie Nation Cocktail Club.
  • Managed reservations and organized seating arrangements for optimal flow.
  • Assisted in training new hosts on best practices and service standards.
  • Handled customer inquiries and resolved concerns with professionalism.
  • Collaborated with team members to enhance overall guest experience.
  • Monitored dining room activity to ensure smooth service operations.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Managed dining room layout to maximize efficiency of staff members.

Barista/Social Media Manager

Praline Patisserie
Cambridge
08.2022 - 10.2025
  • Prepared espresso beverages and specialty drinks with precision and care.
  • Maintained cleanliness and organization of the work area and equipment.
  • Assisted in inventory management, restocking supplies as needed throughout shifts.
  • Developed engaging content strategies for multiple social media platforms.
  • Managed social media accounts to enhance brand visibility and audience engagement.
  • Created and scheduled posts to maintain consistent brand voice across channels.
  • Managed the daily operations of all assigned social media accounts.

Barista

Tatte Bakery And Cafe
Boston
08.2021 - 02.2024
  • Provided excellent customer service by engaging with patrons and taking orders.
  • Operated coffee-making equipment, ensuring functionality and quality standards.
  • Collaborated with team members to ensure smooth daily operations during busy hours.
  • Handled cash transactions accurately while balancing the register at shift end.
  • Maintained calm demeanor during high-volume periods and special events.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on coffee preparation techniques and equipment usage.
  • Monitored barista performance and provided constructive feedback for improvement.

Bartender

Felipes Taqueria
Cambridge
06.2020 - 08.2021
  • Mixed and served beverages according to customer preferences and restaurant standards.
  • Maintained cleanliness and organization of bar area during busy service hours.
  • Assisted customers with drink selections and provided recommendations based on taste.
  • Managed inventory of bar supplies, ensuring adequate stock for peak times.
  • Engaged with customers, creating a welcoming atmosphere at the taqueria bar.
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.

Server

Sulmona Restaurant
Cambridge
05.2019 - 03.2020
  • Took and processed food and drink orders accurately.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Provided excellent customer service to enhance dining experiences.
  • Maintained cleanliness of dining area and adhered to health standards.
  • Managed cash transactions and handled payments efficiently.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Server

Babbo Italian Eatery
BOSTON
04.2015 - 05.2019
  • Provided excellent customer service to enhance dining experiences.
  • Took and processed food and drink orders accurately.
  • Collaborated with kitchen staff to ensure timely meal delivery.
  • Assisted in training new servers on restaurant procedures.
  • Managed cash transactions and handled payments efficiently.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Education

High School Diploma -

Revere High School
Revere, MA
05-2016

Skills

  • Cash register operation
  • Solid problem solver
  • Hospitality and accommodation
  • FLUENT IN SPANISH
  • Team player
  • New hire training
  • Adaptive and creative
  • Speedy and efficient
  • Verbal and written communication
  • Decision-making
  • POS system operation
  • Positive and professional
  • Workflow management

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Barista

Amba cafe
11.2024 - Current

Host

Carrie Nation Cocktail Club
04.2024 - Current

Barista/Social Media Manager

Praline Patisserie
08.2022 - 10.2025

Barista

Tatte Bakery And Cafe
08.2021 - 02.2024

Bartender

Felipes Taqueria
06.2020 - 08.2021

Server

Sulmona Restaurant
05.2019 - 03.2020

Server

Babbo Italian Eatery
04.2015 - 05.2019

High School Diploma -

Revere High School

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Leonardo Mesa Granda