- Gym Workouts
- Volunteer Work
- Playing Sports
- I participate in a variety of outdoor recreational activities
- Music
- Exploring forms of art, such as Content creation, to nurture creativity and personal growth
- Fashion
- Electronics and Circuit Building
- Robotics
Leroyal Hairston
Wayland
Summary
Motivated in any position skilled in assisting customers and maintaining an organized sales environment. Collaborates effectively with team members to achieve sales goals while providing product knowledge and addressing customer inquiries. Focused on delivering exceptional service to enhance customer loyalty.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
LA Fitness
Natick, MA
04.2025 - Current
- Greeted and assisted members and guests, ensuring a welcoming atmosphere at all times.
- Managed phone calls and inquiries, providing accurate information on services and membership options.
- Scheduled appointments for personal training sessions, optimizing staff availability and member satisfaction.
- Processed membership registrations and renewals efficiently, maintaining up-to-date records in the system.
- Coordinated facility tours for prospective members, highlighting features and benefits of gym offerings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Retail Worker
Pet Supplies Plus
Natick, MA
10.2024 - 04.2025
- Assisted customers in selecting pet supplies and provided product knowledge.
- Maintained clean and organized sales floor to enhance shopping experience.
- Operated cash register, processed transactions accurately and efficiently.
- Restocked shelves and ensured proper placement of merchandise according to planograms.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Monitored inventory levels, reported discrepancies, and helped manage stock replenishment.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Answered incoming calls and emails to provide product information, features and benefits.
Custodian
Town of Wayland
Wayland
06.2024 - 08.2024
- Maintained cleanliness and sanitation standards across municipal buildings to ensure safe environments.
- Operated floor care equipment, including buffers and vacuums, for effective surface maintenance.
- Conducted regular inspections of facilities to identify cleaning needs and prioritize tasks.
- Assisted in waste management processes, promoting recycling and proper disposal practices.
- Collaborated with team members to execute scheduled cleaning tasks effectively and efficiently.
- Assisted in inventory management of cleaning supplies to optimize stock levels and reduce waste.
- Responded promptly to emergency clean-up requests, ensuring swift resolution of issues.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
Education
High School Diploma -
Wayland High School
Wayland, MABachelor of Arts - Communications
Framingham State University
Framingham, MA05-2029
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Team collaboration
- Data entry
- File organization
- Hospitality services
- Sensitive information handling
- Issue handling
- Guest relations
- Skilled in [software]
Interests
Timeline
Front Desk Receptionist
LA Fitness
04.2025 - Current
Retail Worker
Pet Supplies Plus
10.2024 - 04.2025
Custodian
Town of Wayland
06.2024 - 08.2024
High School Diploma -
Wayland High School
Bachelor of Arts - Communications
Framingham State University