Leslie Ramos

Florence,MA

Summary

Dynamic financial counselor with expertise in insurance verification and effective customer communication, honed at Holyoke Health Center. Successfully guided patients in navigating financial obligations and securing state benefits, enhancing access to healthcare resources. Proven ability to streamline operations and support clinical staff, ensuring optimal patient care and satisfaction.

Overview

years of professional experience

Work History

Financial Counselor

Holyoke Health Center

09.2024 - Current

Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
Identified healthcare resources and programs for patients unable to meet financial obligations.
Help Patients Apply For State Masshealth Benefits.
Help Patients Choose Plans that are accepted within their PCP Office.

Clinical Support Staff

River Valley Counseling Center

07.2015 - 09.2024

Communicated medical need for patient visits to scheduling department.
Noted physician orders in chart and completed directed actions.
Supported office operations by expertly handling administrative needs.
Maintained accurate records of patient visits and treatments in patient medical files.
Scheduled patients for appointments and maintained master calendar.
Performed routine office tasks necessary for office operation and presentation.

Education

High School Diploma -

Northampton High School

Northampton, MA

06.1999

Skills

Check Insurance Eligibility
Schedule Patient appointments on a timely manner
Insurance verification
Assist Patients Applying for their Health Insurance

Making sure Patients have F/U Appointments Schedule
Communicate with PCP regarding patient needs
Effective customer communication

Languages

Spanish

Native or Bilingual

Timeline