Motivated Master’s in Finance student with experience in operations, customer service, and leadership, seeking a finance role to apply analytical and business skills in a results-driven organization.
Overview
6
6
years of professional experience
4051
4051
years of post-secondary education
Work History
Account Manager
Trego Inc. Electrical Distribution and Manufacturing
03.2024 - Current
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Department Manager
Lowes Home Improvment
02.2022 - Current
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Patient Care Assistant
CHESCO Services
08.2020 - 07.2021
Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Education
MBA - Finance
Fitchburg State University
Fitchburg, MA
Bachelor of Science - Sports Management
Benedict College
Columbia, SC
Skills
Customer Service
Teamwork and Collaboration
Time Management
Communication
Adaptability
Data interpretation and reporting
Strong quantitative and analytical skills
Timeline
Account Manager
Trego Inc. Electrical Distribution and Manufacturing