Leydrianis Sanchez
Springfield
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in teller role.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dunkin
Springfield, MA
09.2022 - Current
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall guest experience and loyalty.
- Analyzed sales data to identify trends and inform scheduling decisions for peak efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Certified Nursing Assistant
Excel Nursing Services
Ludlow, MA
10.2024 - 01.2025
- Assisted in executing care plans, adapting approaches based on individual patient needs and preferences.
- Provided compassionate patient care, assisting with daily living activities and maintaining comfort.
- Built rapport with patients and families, providing emotional support during difficult times.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
High School Diploma -
Roger L. Putnam Vocational Technical Academy
Springfield, MA06.2024
Skills
- Inventory management
- Customer service
- Customer relations
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Money handling
Languages
English
Spanish
Timeline
Certified Nursing Assistant
Excel Nursing Services
10.2024 - 01.2025
Assistant Manager
Dunkin
09.2022 - Current
High School Diploma -
Roger L. Putnam Vocational Technical Academy