Leyshaliz Otero
Worcester
Summary
Dynamic bilingual Case Manager with a proven track record at Elder Services of Worcester, adept in leveraging problem-solving and relationship-building skills. Excelled in case management, ensuring client access to essential services while enhancing communication and support. Achieved significant improvements in client outcomes through effective decision-making and conflict resolution.
Overview
7
7
years of professional experience
Work History
Case Manager
Worcester Housing Authority
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Travel throughout the city to clients homes.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Travel to clients homes throughout the city.
Case Manager
Elder Services of Worcester
08.2021 - 08.2024
- Hybrid work setting.
- Partnered with local organizations to expand access to social and community services.
- Travel to clients homes throughout the city.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Verify insurance eligibility for my members.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
Personal Care Assistant
Tempus Unlimited
01.2018 - 05.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Education
High School Diploma -
North High School
Worcester06-2016
Skills
- Bilingual; Spanish and English
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
- Community resources
Languages
Spanish
Native or Bilingual
Timeline
Case Manager
Worcester Housing Authority
09.2024 - Current
Case Manager
Elder Services of Worcester
08.2021 - 08.2024
Personal Care Assistant
Tempus Unlimited
01.2018 - 05.2022
High School Diploma -
North High School
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