Lia Mateo
Boston
Summary
I'm good at helping customers and keeping things organized. I can figure out what customers need and quickly help them. I also write clear reports, keep files in order, and use Microsoft Office programs to make work easier for everyone.
Overview
3
3
years of professional experience
Work History
Franklin Park Zoo Intern
Franklin Park Zoo
02.2025 - 05.2025
- Worked with people of different age ranges
- Prepared reports summarizing project progress and results for management review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Main Office Receptionist
Cristo Rey High School
Boston
09.2023 - 06.2024
- Created documents such as memos, letters, reports, spreadsheets. as needed.
- Performed data entry tasks into computer systems accurately and efficiently.
- Answered incoming calls and directed them to appropriate personnel.
- Greeted and welcomed guests, customers, and visitors to the main office.
- Prepared correspondence using Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook.
- Maintained a clean and organized reception area.
- Monitored visitor access and issued visitor badges when necessary.
- Supported other departments within the main office when needed.
- Updated daily logs to track information movements.
- Greeted customers, answered general questions and directed to appropriate locations.
Regional Office Intern
Saint John Paul II Catholic Academy
Boston
09.2022 - 06.2023
- Performed data entry tasks accurately and efficiently.
- Created spreadsheets in Excel to track customer service inquiries and responses.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Managed office supplies inventory ensuring adequate stock levels at all times.
- Maintained a clean work environment by organizing files, disposing of trash, and dusting surfaces regularly.
- Organized physical files, tracking spreadsheets and reports.
- Managed reception area and took telephone calls.
Education
Cristo Rey Boston High School
Boston06-2026
Skills
- Customer service
- Microsoft Office
- Effective communication
- Team collaboration
- Problem solving
- Professionalism and etiquette
- Presentations
- Public speaking
Timeline
Franklin Park Zoo Intern
Franklin Park Zoo
02.2025 - 05.2025
Main Office Receptionist
Cristo Rey High School
09.2023 - 06.2024
Regional Office Intern
Saint John Paul II Catholic Academy
09.2022 - 06.2023
Cristo Rey Boston High School