Liah Esparza
North Attleboro
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
North Attleboro
09.2024 - Current
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
Mail Clerk
07.2023 - 07.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Received, sorted, and distributed incoming mail and packages.
- Managed inventory levels to ensure timely replenishment of stock, preventing out-of-stock situations.
Subpoena Clerk
SUBPOENA CLERK
Corona
06.2023 - 07.2023
- Handled a number customer requests and maintained accurate notes for each request
- Prepare projects for printing and documents for scanning
- Schedule printing jobs and identify equipment to be used based on size and complexity
- Timely filing of court documents, hand-deliveries and/or faxes
- Drafting correspondence and legal documents for review and approval by attorney
- Improved internal training materials on subpoena procedures, enhancing staff knowledge and understanding of critical processes.
Mailroom Assistant
Pitzer College
Claremont
08.2022 - 12.2022
- Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination
- Operated mail processing equipment and manually sorted mail
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines
- Used portable electronic scanner to track parcels and record tracking progress
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins
- Communicated with customers, employees and vendors to answer questions and address complaints
- Placed mail into appropriate PO box.
Printing Assistant
Pitzer College
Claremont
08.2022 - 12.2022
- Examined and produced specific job orders
- Met production schedules and throughput yield targets
- Performed and delivered printing projects on time 100% of the time
- Greeted customers, established and confirmed needs, calculated and quoted prices and processed payments and receipts
- Reviewed orders and collected payments from clients.
COVID-19 Screener
Pomona College
Pomona
08.2021 - 05.2022
- Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis
- Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines
- Explained reason for testing and process involved to each client
- Reminded individuals to follow proper social distancing and comply with mask mandates
- Oversaw client flow through COVID-19 collection station
- Sanitized work area and sterilized equipment and instruments to comply with protocols
- Offered protective masks and face shields to guests
- Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness.
Administrative Assistant
Claremont McKenna
Claremont
01.2020 - 02.2020
- Managed incoming emails and phone calls regarding cancellations or providing general information regarding the Athenaeum
- Arranged travel and hotel accommodations for speakers
- Processed invoices and payments
- Greeted visitors.
Admin Assistant
Harvey Mudd College
Claremont
09.2018 - 12.2018
- Assisted with entering student information into proper files
- Cleaning up and organizing existing records
- Answering phones and directing calls to the appropriate counselor
- Answering emails involving questions or sending in materials
- Assisting other departments when it was requested with such things as mailing or file organization.
File Clerk/Office Assistant
Power Taxes and Book
La Puente
12.2015 - 05.2018
- Greeted customers as they entered the office and directed them to the proper individual or department
- Provided exceptional customer service over the phone, in person and via email
- Read source documents such as canceled checks, sales reports or bills
- Entered data in specific data fields or onto tapes or disks for subsequent entry
- Complied, sorted and verified that accuracy of data before it is entered
- Compared data with source documents or re-entered data in verification format to detect errors
- Stored and filled completed documents in appropriate locations
- Located and corrected any data entry errors and reported them to supervisors
- Loaded machines with required input or output media such as paper, cards, disks, tape or Braille media
- Submitted reports to management as needed
- Assisted management with any special tasks or projects as needed.
Education
Highschool -
La Puente Highschool
La PuenteSkills
- Filing Skills
- Printing
- Knowledge of Fax
- Logistics Operations
- Legal Knowledge
- Coordination Skills
- Stock Control
- Mailrooms
- Data Entry Skills
- Customer Satisfaction
- Restocking Shelves
- Scheduling
- Email Processing
- Mail Services
- Microsoft Office
- Customer Service
- Strategies of Pricing
- Network Performance
- Testing Skills
- Quality Control
- Patient Information Leaflets
- Sterilization
- Knowledge of Hygiene
- Electronics
- Interpersonal Skills
- Administrative Operations
- Sales Reports
- Braille
- File Organization
- File Systems
- Records Management
- Telephone Call Reception Management
- Active Listening Skills
- Telephone Skills
- Accounts Receivable
- Order Picking
- Data Management
- COVID-19 Testing
- Legal Research
- Student Information Systems
- Accounting
- Ability to Multitask
- Critical Thinking
- Problem Solving
- Team Working
- Payment processing
Languages
English
Timeline
Front Desk Receptionist
Goldfish Swim School & Goldfish Swim School Franchising
09.2024 - Current
Mail Clerk
07.2023 - 07.2024
Subpoena Clerk
SUBPOENA CLERK
06.2023 - 07.2023
Mailroom Assistant
Pitzer College
08.2022 - 12.2022
Printing Assistant
Pitzer College
08.2022 - 12.2022
COVID-19 Screener
Pomona College
08.2021 - 05.2022
Administrative Assistant
Claremont McKenna
01.2020 - 02.2020
Admin Assistant
Harvey Mudd College
09.2018 - 12.2018
File Clerk/Office Assistant
Power Taxes and Book
12.2015 - 05.2018
Highschool -
La Puente Highschool