Liam Robert Griffin
Marblehead
Summary
As the Go-To Market Innovation Lead at Commonwealth Payroll & HR, I have led the successful implementation of new time keeping products for clients, built automated workflows saving 100s of hours of manual work time, and integrated data sources for more efficient analysis and visualzation.
My focus has always been on finding smarter, more efficient ways to work, whether through automation tools, AI-driven solutions, or process improvements that enhance both the client and employee experience. I am passionate about continuous improvement and believe that innovation is key to creating a more seamless, future-ready workplace where businesses can operate with greater efficiency and ease.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Go to Market Innovation Lead
Commonwealth Payroll & HR
06.2024 - Current
- Led the identification, design, and implementation of new integrations with key industry software to enhance operational efficiency and strengthen partnerships
- Served as a key member of the AI/Process Improvement and Product & Services Committees, identifying and implementing automation solutions to streamline operations
- Spearheaded initiatives to leverage AI in client development, optimizing engagement and service delivery
- Designed and deployed marketing automation campaigns, utilizing CRM and data intelligence tools to drive outreach and conversion
- Acted as the operational and technical liaison between internal teams and external stakeholders, ensuring seamless integration of processes and technologies
- Assisted in the development of partner-facing programs, improving long-term collaboration through technology-driven solutions
Project Manager
Commonwealth Payroll & HR
01.2021 - 06.2024
- Manage and guide the day-to-day implementation of iSolved payroll solutions for 53 new clients in 2022
- Oversee 15+ concurrent projects at seasonal peak with payroll amounts ranging to $1M+
- Organize and lead cross-functional work between Project Management, Risk Management, Tax, Operations, and Customer Service departments to meet & exceed deadlines
- Act as primary point of contact for all client communications to maintain project scope and schedule
- Train and provide guidance for two new Operation Specialists and a new Project Specialist
- Develop new processes and documentation to streamline internal controls and increase project velocity
- Implement and troubleshoot client timeclocks to resolve critical client pain points
Project Specialist
Commonwealth Payroll & HR
01.2019 - 01.2021
- Lead data collection work when onboarding new clients
- Conduct payroll analysis to track earnings, deductions, and taxes used by incoming clients
- Develop documents to streamline and standardize client kickoff calls and communication
- Perform technical profile construction of new clients in the iSolved system
- Assist Project Manager and Operations Manager with billing audits, timeclock troubleshooting, and ad hoc requests
- Manage payroll implementations of clients with basic payroll needs
Operations Specialist
Commonwealth Payroll & HR
01.2018 - 01.2019
- Provide quality control to manually entered employee and payroll data
- Create documentation to centralize and maintain client shipping information and methods
- Manage production, packing, and shipping of all payroll materials
Education
Master of Science - Project Management
Boston University
Boston, MA01.2021
Bachelor of Arts - History, East Asian Studies
Ursinus College
Collegeville, PA01.2018
Skills
- CoPilot
- Power Automate
- ISolved
- API & OData Integrations
- Excel
- Salesforce
- PowerBI
- Process improvement
Certification
Registered Scrum Master, Scrum Inc, RSM-1764087
Timeline
Go to Market Innovation Lead
Commonwealth Payroll & HR
06.2024 - Current
Project Manager
Commonwealth Payroll & HR
01.2021 - 06.2024
Project Specialist
Commonwealth Payroll & HR
01.2019 - 01.2021
Operations Specialist
Commonwealth Payroll & HR
01.2018 - 01.2019
Master of Science - Project Management
Boston University
Bachelor of Arts - History, East Asian Studies
Ursinus College
Registered Scrum Master, Scrum Inc, RSM-1764087
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