Improved customer satisfaction by consistently delivering orders on time and with accuracy.
Verified orders prior to completing deliveries to avoid customer complaints.
Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
Interacted professionally with customers in person or by phone and acted with a sense of urgency and friendliness to drive positive customer experience.
School Janitor
North Andover Middle School
06.2022 - 08.2023
Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, sanitizing surfaces, and moving furniture.
Contributed to the school's positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.
Worked with full-time Janitors in the summer, picking up tips and tricks. Helped them with whatever tasks they needed.
Farm Stand Register
Smolak Farms
02.2022 - 07.2023
Greeted incoming customers and provided reliable, friendly customer service.
Maintained a clean and organized store environment for an improved shopping experience.
Assisted customers with locating products, answering questions, and recommending items based on their needs.
Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
Summer Camp Counselor
North Andover Youth And Recreation Services
06.2021 - 08.2022
Worked with children of varying age, interest, skill, and developmental levels.
Supported children by actively listening and offering encouragement.
Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
Education
Communications, Minor in Sports Management
UMass Amherst
Amherst, MA
06-2027
Skills
Customer service
Computer skills
Problem-solving
Two sport Varsity Captain in Highschool
Voted Varsity Captain for both Basketball and Baseball by my fellow teammates, learned great leadership skills.