Liana Melecio

Operational Management

• Oversee smooth day-to-day practice operations.
• Recruit, train, supervise, and evaluate administrative and clinical staff.
• Optimize patient scheduling and ensure efficient patient flow.
• Manage inventory, ordering, and maintenance of supplies and equipment.
• Maintain a safe, well-functioning clinical environment.

Financial Management

• Develop and oversee practice budgets; monitor spending and financial health.
• Direct billing operations and manage revenue cycles and coding accuracy.
• Reduce overhead and improve collections through process improvements.

Compliance and Legal Oversight

• Ensure compliance with HIPAA, OSHA, and all applicable healthcare laws.
• Identify and mitigate risks to safeguard patient privacy and safety.

Patient Care and Satisfaction

• Handle patient inquiries, complaints, and service feedback professionally.
• Launch and manage initiatives to improve patient satisfaction and care quality

Strategic Planning

• Collaborate with leadership to develop and implement business strategies.
• Define and achieve operational, clinical, and financial performance goals.

• Hire, train, and supervise administrative and clinical support staff, including receptionists and medical assistants.
• Create and manage staff schedules, oversee PTO requests, and approve overtime in alignment with staffing needs.
• Evaluate staff performance, provide feedback, and address workplace issues proactively.
• Oversee daily office operations, including patient scheduling, intake, and workflow coordination to ensure smooth clinical functions.
• Maintain accurate and confidential patient records, both electronic and paper-based, in compliance with HIPAA regulations.
• Monitor and manage medical and office supply inventory; coordinate equipment maintenance and repairs.
• Ensure a clean, safe, and welcoming environment for patients and staff.
• Direct billing and coding procedures; oversee insurance claims, payment processing, and accounts receivable.
• Develop and manage office budgets to ensure financial efficiency and cost control.
• Implement and update office policies and procedures to ensure regulatory compliance.
• Stay current with healthcare regulations and industry best practices.
• Resolve patient concerns and complaints promptly while maintaining a high standard of customer service.
• Distribute educational materials and ensure patients are informed about their care and office procedures.
• Collaborate with physicians, nurses, and healthcare providers to coordinate patient care and business operations.
• Prepare reports and presentations for practice leadership and stakeholders.

• Assisted the Office Manager with monitoring front desk team performance to ensure accurate and efficient completion of duties.
• Oversaw new employee onboarding and training to maintain high standards of front desk operations.
• Obtained insurance authorizations for specialized procedures including EMG, radiology, injections, EEG, and TCD studies.
• Managed referral processes and ensured timely scheduling of specialist appointments.
• Handled patient check-ins, verified insurance coverage, and submitted completed forms to nursing staff.
• Coordinated appointment schedules by managing bookings, reschedules, and workload balancing for providers.
• Informed patients of financial responsibilities and collected co-pays and balances to support revenue cycle goals.
• Verified payment card information and ensured transaction security.
• Maintained front desk inventory by restocking supplies and placing timely purchase orders.
• Sent appointment reminders and updated the master scheduling calendar.
• Accurately determined balances due and processed payments to ensure financial accuracy.

• Processed insurance claim denials by auditing patient files and verifying appropriate procedure and diagnostic codes for reimbursement eligibility.
• Collaborated with physicians and healthcare staff to clarify documentation related to billed services.
• Contacted insurance companies directly to resolve coding discrepancies and ensure accurate payment.
• Demonstrated strong active listening, phone etiquette, and interpersonal communication skills in all interactions.
• Effectively communicated with patients, insurance representatives, and internal staff via phone and email.
• Utilized a variety of coding resources including CPT, ICD-10 manuals, and electronic encoders to ensure accurate claim submission.