Liana Rocha da Veiga
Worcester
Summary
Dynamic and detail-oriented professional with experience, excelling in fruit selection and quality control. Proven ability to enhance customer service and team collaboration while utilizing packaging techniques. Skilled in Microsoft Office and committed to ensuring operational excellence and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Fruit Packer
Holden Fruit & Produce Co Inc
02.2022 - 07.2023
- Selection and preparation:
The packer selects the fruits that will meet the quality and size criteria, removing those with defects. - Packaging:
Use different types of packaging, such as boxes, bags, trays, among others, depending on the type of fruit and its final destination. Labeling and identification: Have labels with relevant information, such as the type of fruit, batch, packaging data, and other possible information for traceability and quality control. Conference: - Check the integrity of the packaging, ensuring that it is closed correctly, and that the fruit is protected.
- Organization: Separate packaged fruit by type, batch, and destination, preparing it for transport or storage.
- Use of equipment: It may be necessary to use equipment such as scales, sealers, labelers, and packaging machines.
- Support for other processes: In some cases, it can help with other tasks, such as cleaning equipment, maintaining packaging, among others.
Dishwasher
Mac Donald Restaurant Repair
Worcester
09.2020 - 12.2021
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Replenished soap dispensers with detergent when necessary.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
- Hand-washed items unsuitable for machine washing.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Restocked main kitchen areas with items from shelves, coolers, and freezers.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
Receptionist Assistant
Hello Tours
Praia
10.2016 - 10.2019
- Assisted with onboarding of new employees by providing orientation information and support.
- Responsible for receiving customers upon arrival at the airport;
Provided assistance to customers in all hotels; assiduously in
Oasis Salinas Sea, Belorizonte, RiuFuana, Riu Palace and Melia Dua hotels
and Sol Duna. - Solving the problems that occurred between the hotels and
the customers; thus ensuring that the holidays ran smoothly
perfection; - I sold tours around Sal Island;
He accompanied clients to the airport, waiting to check in.
making sure the journey home would be as smooth as possible
possible; - I also had the habit of assisting customers with some
disability accompanying them to the waiting room and delivering them
you will answer to them. - Protected clients' rights by maintaining confidentiality of personal and financial information.
- Obtained and processed payments from clients for products and services.
Cashier Responsible
Enacol
Santa Maria
03.2012 - 09.2016
- Responsible for the cash register.
- Responsible for inventory control.
- Responsible for requesting orders and paying for them.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Used suggestive selling techniques to promote add-on sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
Business Management
ISCEE-Instituto Superior De Ciências Econômicas E Empresariais
Praia, Cabo Verde08-2023
Skills
- Microsoft Excel
- Microsoft Word
- Outlook
- Microsoft Powerpoint
- Google Docs
- Google Drive
- Skype
- Microsoft Office
- Zoom
- Power Point
- Internet user
- Fruit selection
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Organizational skills
- Packaging techniques
- Quality control
Volunteer Experience
- Register- Polio Vaccination, Hat Tipping, 01/01/11, 06/01/11,
- Register Number of children vaccinated per household, Scheduling of vaccinated households
Languages
Criolo, C2,
Languages
English
Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Social And Communication Skills
Ease of relating to people
Good adaptability
Ease of communicating clearly and simply
Respect for punctuality
Self-control that helps with problems
Team spirit
Timeline
Fruit Packer
Holden Fruit & Produce Co Inc
02.2022 - 07.2023
Dishwasher
Mac Donald Restaurant Repair
09.2020 - 12.2021
Receptionist Assistant
Hello Tours
10.2016 - 10.2019
Cashier Responsible
Enacol
03.2012 - 09.2016
Business Management
ISCEE-Instituto Superior De Ciências Econômicas E Empresariais
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