Liderka Tejada
Worcester
Summary
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
16
16
years of professional experience
Work History
PCA
Tempus Unlimited
Worcester
04.2020 - Current
- Assisted patients with recreational activities such as reading books or playing board games.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Planned and served meals and snacks to patients according to prescribed diets.
- Responded to bell or light signal calls to assist patients with needs.
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Responded promptly to emergency situations according to established protocols.
- Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Makeup Artist
My Own
Worcester
05.2018 - Current
- Enhanced natural beauty, focusing on highlighting individual features.
- Handled appointment booking, canceling and rescheduling.
- Consulted with clients about desired look or color palette prior to application process.
- Maintained counter hygiene standards with sanitized display units, tools and testers.
- Applied makeup for weddings, photo shoots, and other special occasions.
- Inspected makeup brushes and other tools before use to ensure proper hygiene standards were met.
- Worked closely with hairstylists and wardrobe stylists to complete looks.
- Educated customers on proper usage of skincare products for optimal results.
- Performed makeovers for fashion shows and special events.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
- Ensured sanitation and cleanliness of all makeup tools and workspaces.
- Advised clients on skincare routines to enhance makeup application and longevity.
- Responded to customer inquiries by phone, email, and in person.
- Matched foundation and concealer perfectly to various skin tones and types.
Head Cashier
Associated Supermarket
Middletown
07.2009 - 11.2011
- Experience managing cashiers and customer service operations
Experience in managing cash flow and reconciling accounts
SkillsExceptional customer service
Strong problem-solving and decision-making abilities
Proficiency in cash handling and POS systems
Excellent communication skills
Strong leadership skills
Deep understanding of finance and accounting principles
ResponsibilitiesMaintain a positive work environment for cashiers
Resolve cash tills at the end of each shift
Generate accurate reports for each register
Listen to customer complaints and questions
Refer customer complaints and questions to the assistant manager when required
Maintain cash register operations, sales floor functions, and safeguard company assets
Other skills Multitasking, Training and developing staff, Well-versed with store products, Maintained perfect attendance, and Assisted team members during peak hours. - Prepared cash deposits and balanced store safe for opening and closing of business.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Managed scheduling of cashier shifts to ensure adequate coverage during peak hours and special events.
Education
Lynn Tech
Lynn, MASkills
- Personal care
- Patient transportation
- Meal planning
- Customer service
- Hygiene standards
- Organizational skills
Timeline
PCA
Tempus Unlimited
04.2020 - Current
Makeup Artist
My Own
05.2018 - Current
Head Cashier
Associated Supermarket
07.2009 - 11.2011
Lynn Tech