Summary
Overview
Work History
Education
Skills
Timeline
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Liliona Ketsith-Uy

Lynn

Summary

Friendly, reliable, and hardworking with a passion for great customer service. Quick learner who enjoys taking on new challenges and works well under pressure in fast-paced environments. Strong communication skills and a team player who’s always ready to help and make a positive impact.

Overview

3
3
years of professional experience

Work History

Sales Support Representative

Straumann Group
Andover
09.2022 - 08.2024
  • Handled customer service and support using SAP and CRM
  • Trained and mentored new employees
  • Consistently exceeded monthly department goals
  • Resolved customer issues with critical thinking and professionalism
  • Built rapport with clients over phone and email

Seasonal Picker/Wholesale

Life Is Good
Hudson
07.2022 - 09.2022
  • Inspected products and ensured proper shipment
  • Maintained clean and organized workspace
  • Used SAP for return processing
  • Helped train new team members
  • Surpassed productivity targets consistently

Shift Leader

Yogurtland
Orange County
03.2021 - 07.2021
  • Managed store operations, including opening and closing
  • Processed transactions and ensured register accuracy
  • Delivered excellent customer service and assisted with orders
  • Trained and supported new staff

Barista / Shift Leader

Dunkin' Donuts
Lowell
  • Took and prepared food and drink orders
  • Operated drive-thru and handled cash transactions
  • Helped train new hires
  • Promoted store promotions and upsold when appropriate
  • Stepped into leadership role as needed

Education

Golden West College
Huntington Beach, CA

High school or equivalent -

Lowell High School
Lowell, MA

Skills

  • Strong customer service & communication
  • Fast learner & adaptable
  • Team player with leadership skills
  • Experience with SAP & CRM systems
  • Quality control & return processing
  • Cash handling & POS transactions
  • Organized and detail-oriented
  • Fluent in maintaining clean, safe work environments

Timeline

Sales Support Representative

Straumann Group
09.2022 - 08.2024

Seasonal Picker/Wholesale

Life Is Good
07.2022 - 09.2022

Shift Leader

Yogurtland
03.2021 - 07.2021

Barista / Shift Leader

Dunkin' Donuts

Golden West College

High school or equivalent -

Lowell High School
Liliona Ketsith-Uy