Lillian Chong
Framingham
Summary
Dedicated educator with expertise in developing engaging lesson plans and fostering a stimulating learning environment. Skilled in curriculum development, student assessment, and differentiated instruction to accommodate diverse learning styles. Demonstrated ability to integrate technology into the classroom effectively. Open to new opportunities outside that of the classroom to utilize skills and knowledge as an educator and help students.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Little Flippers Swim School in Natick
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Swim Instructor
Little Flippers Swim School Of Natick
03.2022 - Current
- Maintained certification in CPR and AED and first aid to respond effectively to emergencies
- Participated in professional development opportunities to stay updated on the latest changes in our protocol
- Demonstrated proper and safe use of training equipment to minimize safety issues and help each student achieve the best results
- Accommodated all levels of swimming with adjustable routines and modified skills
- Designed personalized skill plans tailored to individual students
- Teach students how to improve their swimming and how to feel confident in the water
- Administered first aid to injured participants, including cleaning wounds, wrapping injuries and calling in emergency personnel
- Promoted supportive and encouraging environment to help everyone feel comfortable
- Implemented feedback from management to continuously improve the quality of lessons
- Watched individuals during class to identify and correct problems with form
- Planned routines, chose equipment based on swim level and designated movements
- Teach participants of different ages and swimming abilities
- Completed updated and accurate skill sheets on each swimmer
- Maintained positive environment in class by communicating progress with each swimmer's parent
- Instructed students on proper stroke techniques and safety skills
- Prepared attendance rosters, equipment and other teaching materials prior to class start
- Installed or removed lane lines and start blocks for different pool configurations
1st Grade Student Teacher
Richer Elementary School
09.2023 - 12.2023
- Prepared educational materials, including visual aids and worksheets
- Led individual and small group sessions to address class material
- Supported students with special needs by adapting teaching methods and materials
- Supported English Language Learners by employing ESL techniques beneficial for comprehension
- Monitored classroom behavior to proactively model healthy interaction and conflict-resolution
- Participated in teacher meetings, contributing insights on student progress and needs
- Collaborated with teachers to cultivate inclusive and welcoming classroom
- Reinforced skills learned in class using games or other manipulatives
- Supervised students during non-classroom times such as lunch and recess for safety
- Assisted in classroom management, maintaining a positive and productive environment
- Aided in the adaptation of curriculum to meet diverse learning styles within the classroom
- Provided one-on-one assistance to students needing extra help with assignments
- Taught students about positive social behaviors and skills for building relationships with others
- Developed lesson plans in collaboration with lead teachers, enhancing student learning
- Organized classroom resources, ensuring materials were readily available for lessons
- Assisted in the integration of technology in the classroom for enhanced learning experiences
- Worked with behavioral students, ELL students and students on IEP's
- Developed history and math lessons that catered to every students needs
2nd Grade Student Teacher
Broadmeadow Elementary School
01.2023 - 05.2023
- Promoted an inclusive classroom environment that respected differences among students
- Adapted teaching methods to meet diverse learning styles within the classroom
- Assisted in the development of individualized education plans (IEPs) for students requiring additional support
- Utilized conflict resolution skills to address minor disputes among students effectively
- Provided one-on-one assistance to students struggling with specific subjects or concepts
- Prepared lesson materials under teacher's guidance to enhance learning opportunities
- Assisted students with special needs in completing tasks and understanding concepts
- Attended to care of students, including special needs individuals
- Monitored outdoor recess and physical education activities for compliance with rules and safety guidelines
- Worked one-on-one with an ELL student focusing on reading skills
4th Grade Student Teacher
Loring Elementary School
09.2021 - 12.2022
- Provided one-on-one assistance to students struggling with specific subjects or concepts
- Monitored hallways and common areas, escorting students to designated school areas
- Prepared lesson materials under teacher's guidance to enhance learning opportunities
- Promoted an inclusive classroom environment that respected differences among students
- Adapted teaching methods to meet diverse learning styles within the classroom
- Monitored outdoor recess and physical education activities for compliance with rules and safety guidelines
- Crafted and Implemented math lesson plans
- Attended IEP meetings
- Supported students on IEPs
- Observed a special education classroom
Lead Pre-K Teacher
Primrose School of Natick
03.2020 - 08.2021
- Encouraged positive behavior through the implementation of classroom management techniques
- Adapted teaching strategies to meet the diverse needs of students
- Designed and collated materials as part of lesson planning
- Supported students emotionally, socially, and academically with one-on-one care
- Maintained accurate records of student attendance, progress, and developmental milestones
- Adapted teaching methods to meet needs of individual students and provide personalized support
- Implemented health and safety protocols to ensure a clean and safe classroom environment
- Organized classroom spaces to meet various needs throughout school day
- Displayed student work around classroom to instill pride
- Created a safe and nurturing classroom environment conducive to learning
- Facilitated group activities that promoted teamwork and social skills among students
- Implemented daily activities that supported children's emotional, social, and intellectual development
- Managed behavioral issues with use of positive reinforcement strategies
- Kept required amount of classroom supplies and lesson resources
- Monitored children's progress and communicated effectively with parents during regular meetings
- Observed and redirected behavior using positive reinforcement techniques
- Conducted parent-teacher conferences to discuss children's school adjustment, academic progress and classroom behavior
- Provided learning readiness experiences in various key areas
- Led, supervised and supported children during classroom activities
- Prepared class bulletin boards to display students' art and classwork
Assistant Toddler Teacher
Bright Horizons
04.2019 - 03.2020
- Cleaned and organized classroom to encourage creativity, exploration and good decision-making in children
- Supervised classroom to maintain behavioral control and encourage learning
- Explained expectations clearly and consistently enforced rules for children's behavior
- Enforced school rules for optimal child health, safety and education
- Watched children on playgrounds to help prevent injuries and quickly intervene in case of serious conflicts
- Monitored student attendance and followed up on absences
- Managed classroom behavior and maintained a positive learning environment
- Collaborated with lead teacher to identify and address students' behavioral issues
1st Grade Teaching Assistant
Bates Elementary School
04.2018 - 06.2018
- Assisted in the integration of technology in the classroom for enhanced learning experiences
- Organized classroom resources, ensuring materials were readily available for lessons
- Enforced school policies and rules to maintain discipline and respect among students
- Provided one-on-one assistance to students needing extra help with assignments
- Reviewed and objectively evaluated students' classwork and homework
- Assisted in classroom management, maintaining a positive and productive environment
- Supervised students during non-classroom times such as lunch and recess for safety
- Supported classroom administrative needs with photocopying, managing digital files and organizing materials
Senior Daycare Intensive
Wellesley High School
09.2017 - 06.2018
- Maintained good working relationship with co-intensives
- Completed assigned tasks with little or no supervision
- Used good judgment to help solve problems
- Worked well with different people to address challenges and solve problems collaboratively
- Helped team complete assignments to meet goals
- Utilized downtime to perform routine tasks
- Taught students about positive social behaviors and skills for building relationships with others
- Implemented classroom rules, helping maintain a structured and safe learning environment
- Supervised students during non-classroom times including lunch breaks and field trips for safety
- Prepared lesson materials under teacher's guidance to enhance learning opportunities
- Prepared class bulletin boards to display students' art and classwork
- Reinforced classroom rules, maintaining order and supervising student behavior
Assistant Toddler Teacher
Abbott Daycare Center
09.2015 - 06.2016
- Implemented games and fun activities to help students learn new class material
- Organized educational resources, ensuring materials were accessible for all lessons
- Attended to care of students, including special needs individuals
- Collaborated with teachers to cultivate inclusive and welcoming classroom
- Helped outside of classroom to monitor and protect students on the playground
Education
Bachelor of Science - Elementary Education
Framingham State University
Framingham, MA05.2024
High School Diploma -
Wellesley High School
Wellesley, MA06.2018
Skills
- Early Childhood Education
- Curriculum Planning
- Classroom Organization
- Special Needs Support
- Social Skills Development
- Creative lesson planning
- Positive Reinforcement
- Age-Appropriate Activities
- Lesson Planning
- Activity Planning
- Structured activity planning
- Child Development
- Customer Service
- Safety Monitoring
- Cognitive Development
- Time Management
- Curriculum Development
- CPR and First Aid
- Strong Work Ethic
- Classroom Instruction
- Parental Communication
- Emergency Procedures
- Child Safety
- Health and safety
- Infant Care
- Child Care
- Classroom Management
- First Aid Training
- Caring and Understanding
- Curriculum Implementation
- Effective communication
- Team collaboration
- Student assessment
- Child supervision
- Patience and empathy
- Creative thinking
- Relationship building
- Swimming and water safety
- Parent communication
- Group and individual instruction
- Lifeguard & water safety training
- Small and large group instruction
- Calendar and scheduling software
- CPR certified
- One-on-one coaching
- CPR/AED
- Relationship and community building
- Reliable and responsible
- Active listening
- First aid certified
Certification
- First Aid Certification
- Driver's License
- CPR/AED Certification
- Lifeguard Certification
- EEC Certification (infants-Pre-K)
Timeline
Customer Service Representative
Little Flippers Swim School in Natick
01.2024 - Current
1st Grade Student Teacher
Richer Elementary School
09.2023 - 12.2023
2nd Grade Student Teacher
Broadmeadow Elementary School
01.2023 - 05.2023
Swim Instructor
Little Flippers Swim School Of Natick
03.2022 - Current
4th Grade Student Teacher
Loring Elementary School
09.2021 - 12.2022
Lead Pre-K Teacher
Primrose School of Natick
03.2020 - 08.2021
Assistant Toddler Teacher
Bright Horizons
04.2019 - 03.2020
1st Grade Teaching Assistant
Bates Elementary School
04.2018 - 06.2018
Senior Daycare Intensive
Wellesley High School
09.2017 - 06.2018
Assistant Toddler Teacher
Abbott Daycare Center
09.2015 - 06.2016
High School Diploma -
Wellesley High School
Bachelor of Science - Elementary Education
Framingham State University
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