Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Lilliana Goyette

Townsend

Summary

Dynamic professional with a proven track record at Catalino Companies, excelling in customer service and team collaboration. Skilled in data analysis and conflict resolution, I have successfully boosted customer satisfaction and enhanced team performance. My ability to multitask and lead effectively has consistently driven results in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Student Ambassador

Norwich University Admissions office
Northfield
01.2025 - Current

Give campus tours and information services, work at the front desk, manage products, and coordinate events and services.

Dunkin Employee

Catalino Companies
Townsend
04.2022 - 09.2024

Working at the front counter, drive-through, taking orders, making and serving drinks and food, and using the register. Opening and closing the store, with control of money and nightly register count. Cleaning and stocking the store. Collaborating with other employees.

Stylist Sales Associate

Franchescas
Nashua
03.2023 - 11.2023

Working the register and giving style advice. Prepping and stocking the shelves for customer satisfaction, as well as checking inventory and doing special orders.

Cashier

Patrior Pizza
Townsend
04.2021 - 03.2023

Work with the cashiers while taking delivery, over the phone, and in-house orders. Cutting and boxing pizzas, and cleaning the restaurant.

Education

Bachelor of Science - Psychology

Norwich University
Northfield, VT
05-2028

High School Diploma -

North Middlesex Regional HS
Townsend, MA
06-2024

Skills

  • Customer service
  • Team collaboration
  • Data analysis
  • Behavioral assessment
  • Conflict resolution
  • Empathy building
  • Leadership
  • Multitasking

Affiliations

  • Woman's Varsity Rugby
  • Soccer club
  • Weightlifting
  • gardening
  • cooking
  • volunteering at Wheat community center
  • Sunday school daycare unit
  • Christian clubs on campus
  • Painting
  • Working with admissions
  • giving lots of campus tours

Accomplishments

  • 3 years of "excellence in engineering" award in High school
  • 500$ scholarship award for leadership and dedication at the Massachusetts student State Trooper Program.
  • Future leader camp accomplishment certificate at Norwich University
  • Leadership award fro working with the Unified track team in High school
  • debate in the schools literary journal for a poem I wrote

References

References available upon request.

Timeline

Student Ambassador

Norwich University Admissions office
01.2025 - Current

Stylist Sales Associate

Franchescas
03.2023 - 11.2023

Dunkin Employee

Catalino Companies
04.2022 - 09.2024

Cashier

Patrior Pizza
04.2021 - 03.2023

Bachelor of Science - Psychology

Norwich University

High School Diploma -

North Middlesex Regional HS
Lilliana Goyette