Lilliana Goyette
Townsend
Summary
Dynamic professional with a proven track record at Catalino Companies, excelling in customer service and team collaboration. Skilled in data analysis and conflict resolution, I have successfully boosted customer satisfaction and enhanced team performance. My ability to multitask and lead effectively has consistently driven results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Student Ambassador
Norwich University Admissions office
Northfield
2025.01 - Current
Give campus tours and information services, work at the front desk, manage products, and coordinate events and services.
Dunkin Employee
Catalino Companies
Townsend
2022.04 - 2024.09
Working at the front counter, drive-through, taking orders, making and serving drinks and food, and using the register. Opening and closing the store, with control of money and nightly register count. Cleaning and stocking the store. Collaborating with other employees.
Stylist Sales Associate
Franchescas
Nashua
2023.03 - 2023.11
Working the register and giving style advice. Prepping and stocking the shelves for customer satisfaction, as well as checking inventory and doing special orders.
Cashier
Patrior Pizza
Townsend
2021.04 - 2023.03
Work with the cashiers while taking delivery, over the phone, and in-house orders. Cutting and boxing pizzas, and cleaning the restaurant.
Education
Bachelor of Science - Psychology
Norwich University
Northfield, VT2028-05
High School Diploma -
North Middlesex Regional HS
Townsend, MA2024-06
Skills
- Customer service
- Team collaboration
- Data analysis
- Behavioral assessment
- Conflict resolution
- Empathy building
- Leadership
- Multitasking
Affiliations
- Woman's Varsity Rugby
- Soccer club
- Weightlifting
- gardening
- cooking
- volunteering at Wheat community center
- Sunday school daycare unit
- Christian clubs on campus
- Painting
- Working with admissions
- giving lots of campus tours
Accomplishments
- 3 years of "excellence in engineering" award in High school
- 500$ scholarship award for leadership and dedication at the Massachusetts student State Trooper Program.
- Future leader camp accomplishment certificate at Norwich University
- Leadership award fro working with the Unified track team in High school
- debate in the schools literary journal for a poem I wrote
References
References available upon request.
Timeline
Student Ambassador
Norwich University Admissions office
2025.01 - Current
Stylist Sales Associate
Franchescas
2023.03 - 2023.11
Dunkin Employee
Catalino Companies
2022.04 - 2024.09
Cashier
Patrior Pizza
2021.04 - 2023.03
Bachelor of Science - Psychology
Norwich University
High School Diploma -
North Middlesex Regional HS