Lillie Lightsey Scafide
Boston
Summary
Dynamic Customer Account Manager with a proven track record, excelling in data analysis and critical thinking. Adept at fostering strong client relationships and ensuring optimal service delivery. Recognized for enhancing customer satisfaction through effective problem-solving and meticulous attention to detail, contributing to improved account management outcomes.
Overview
4
4
years of professional experience
Work History
Customer Account Manager / International
US Silica
08.2022 - Current
- Maintain relationship with assigned customers, acting as their primary point of contact for concerns.
- Provide day-to-day support for customer accounts, addressing inquiries, issue, and account requests.
- Complete daily task/reports to ensure each account is showing current information/orders.
- Work closely with sales, logistics, and production to ensure customer needs are met.
Neuromonitoring Technician
Neuromonitoring Associates
Houston
02.2021 - 07.2022
- Ensuring patient safety in surgical procedures by continuously monitoring and assessing patients' nervous system.
- Work closely with neurosurgeons and anesthesiologist to plan the most efficient way to detect neural damage.
- Provided real time data to guide surgical decisions that could directly affect patient outcomes via electrodes.
- Responsible for intraoperative monitoring using, EEG, EMG, SSEP, and MEP neural waves.
- Responsible for understanding a patient's previous surgical history to develop a sound monitoring plan.
Education
Bachelor of Science - Biology / Chemistry
William Carey University
Hattiesburg, MS05.2021
Skills
- Data analysis
- Problem solving
- Attention to detail
- Problem Solving
- Time management
- Adaptable thinking
- Self-Motivated
- Critical Thinking
Skills Interests
Microsoft Office, Networking, Problem Solving, Self-Motivated, Critical Thinking, Travel, Fitness, Food
Activities
- Live Kokua Community Service Event, Honolulu, HI, Volunteer, 09/01/23, Helped preserve the Hawaiian natural resources at Ka Papa Lo'i
- Kanewai (Lo'i is a farm)., Learned the traditional way to cultivate taro (a plant that used to make Poi, a Hawaiian staple).
- Texas MS-150 Charity Bike Ride, Houston, TX, Participant, 04/01/22, Personally raised over $1,000 towards the National Multiple-Sclerosis Society., Rode as part of the Frost Bank Cycling Team.
- Concordia Lutheran High School, Houston, TX, Volunteer, 2023, Coached the women's soccer team for one season.
Timeline
Customer Account Manager / International
US Silica
08.2022 - Current
Neuromonitoring Technician
Neuromonitoring Associates
02.2021 - 07.2022
Bachelor of Science - Biology / Chemistry
William Carey University
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