Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Davidson

Pittsfield

Summary

Dynamic professional with a strong background in child supervision and healthcare, notably at Cold Springs Family Center. Demonstrates exceptional patience and leadership, enhancing program effectiveness and family engagement. Skilled in compliance and process improvement, ensuring high-quality care and safety standards. Committed to fostering positive environments and delivering compassionate support.

Overview

1999
1999
years of professional experience

Work History

Child Watch Staff Member / Front Desk Assistant

Cold Springs Family Center
2017 - 2022
  • Supervised children's activities, ensuring safety and engagement in a nurturing environment.
  • Developed and implemented age-appropriate games and educational programs to enhance learning experiences.
  • Monitored child behavior, addressing conflicts and promoting positive social interactions among peers.
  • Communicated effectively with parents regarding children's progress and any concerns during care sessions.
  • Trained new staff on safety protocols, child engagement techniques, and operational procedures for program success.
  • Collaborated with team members to create a welcoming atmosphere that encourages participation and enjoyment.
  • Evaluated program effectiveness, providing feedback for continuous improvement of child watch services.
  • Led initiatives to enhance safety measures, ensuring compliance with organizational policies and best practices.
  • Built trust with families by consistently delivering high-quality care while maintaining confidentiality about sensitive information shared during enrollment processes or daily interactions.
  • Responded to inquiries from parents and guardians.
  • Facilitated front desk operations and ensured smooth daily activities.
  • Managed multi-line phone system, directing calls to appropriate personnel.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new staff on front desk procedures and customer interaction protocols.
  • Implemented process improvements to enhance workflow efficiency at front desk.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing, change giving and payment collecting for guests.

Appeals and Grievances Coordinator

Hometown Health Insurance
2001 - 2016
  • Coordinated appeals and grievances process, ensuring compliance with regulatory standards.
  • Analyzed case data to identify trends and recommend process improvements.
  • Developed training materials for staff on appeals handling procedures.
  • Facilitated communication between members and internal departments to resolve issues efficiently.

CNA

Sweetbrook Nursing Home
10.1975 - 08.1998
  • Provided compassionate care to residents, ensuring comfort and safety during daily activities.
  • Assisted nursing staff with routine medical procedures, maintaining adherence to safety protocols.
  • Monitored vital signs and reported changes in resident conditions to healthcare team promptly.
  • Facilitated communication between residents and families, enhancing overall satisfaction and engagement.

Education

High School Diploma -

Brattleboro Union High School
Brattleboro, VT

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Leadership qualities
  • Professionalism and ethics

Timeline

CNA

Sweetbrook Nursing Home
10.1975 - 08.1998

Child Watch Staff Member / Front Desk Assistant

Cold Springs Family Center
2017 - 2022

Appeals and Grievances Coordinator

Hometown Health Insurance
2001 - 2016

High School Diploma -

Brattleboro Union High School

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Linda Davidson