Linda Ferrell
Plymouth
Summary
Professional Spa Director with track record of elevating spa experiences and operational success. Proven ability to optimize service quality while maintaining collaborative work environment. Known for adaptability and focus on achieving exceptional client satisfaction through strategic planning and team leadership.
Overview
25
25
years of professional experience
Work History
11.2022 - 12.2024
Spa Director
Skin Spa New York
11.2022 - 12.2024
- Directed all day-to-day operations of busy location at The Derby Street Shoppes, Hingham.
- Greeted spa guests warmly to create positive first impression of establishment.
- Managed spa budget and resources, ensuring optimal efficiency and profitability.
- Recommended spa treatments and products, boosting sales and bringing in new clientele.
- Boosted overall revenue by designing custom treatment packages and promotions.
- Consulted with clients in order to effectively recommend appropriate treatments and products.
- Utilized promotions, print and digital marketing to attract new clients.
- Organized special events aimed at attracting new clients and increasing brand visibility within the community.
- Recruited, hired and trained all new employees.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Increased staff productivity through effective training and performance evaluations.
- Generated reports to track spa performance and make recommendations for improvement.
- Resolved customer issues promptly resulting in improved overall guest experience.
- Administered payroll, accounting and purchasing.
- Developed strong relationships with sales representatives and trainers from many vendors including Candela, Cutera, Crown Aesthetics, HydraFacial , and Allergan Pharmaceutical.
- Oversaw maintenance of all laser devices and aesthetic equipment.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Oversaw facility maintenance, ensuring a clean and safe environment for guests and staff.
Manager
The Elizabeth Grady Skin Care Companies
01.2000 - 09.2022
- Oversee all day-to-day store operations.
- Accurately scheduling client appointments.
- Educate clients on all spa services and products.
- Monitors and records all store sales, costs, and process weekly payroll.
- Manage all store inventory and place orders as required.
- Monitored sales daily and provided support to ensure team is maximizing and reaching goals.
- Oversees and conducts all hiring activities for the store, including interviews for potential candidates.
- Oversees the orientation, training, performance evaluation and disciplinary action for store staff.
- Ensure all operations are in full compliance with local health and safety codes.
Education
High School Diploma -
Quincy High School
Quincy, MASkills
- Exceptional knowledge and understanding of Medspa operations and procedures
- Accomplished managerial and supervisory skills
- Problem-solving skills
- Decision-making skills
- Verbal and written communication
- Sales proficiency
- Upselling strategies
- Spa software proficiency
Timeline
11.2022 - 12.2024
Spa Director
Skin Spa New York
11.2022 - 12.2024
Manager
The Elizabeth Grady Skin Care Companies
01.2000 - 09.2022
High School Diploma -
Quincy High School
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