Linda Pagano
Easthampton
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Care Coordinator
CHD/ICP
West Springfield
08.2022 - 06.2026
- Assisted healthcare teams in developing individualized care plans for patients.
- Coordinated patient appointments and follow-up care across multiple healthcare services.
- Communicated effectively with patients to address concerns and provide support.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Monitored compliance with care plans and documented changes in patient status.
- Collaborated with community resources to facilitate patient access to services.
- Managed patient records using electronic health record systems for accuracy.
Assembly Line Production Worker
Pelican Products
South Deerfield
08.2019 - 06.2022
- Operated assembly line machinery to produce high-quality products efficiently.
- Followed safety protocols to maintain a secure work environment.
- Inspected finished products for defects and ensured quality standards.
- Collaborated with team members to meet daily production goals.
- Loaded and unloaded materials for seamless workflow on the assembly line.
- Assisted in training new employees on assembly line processes and safety measures.
- Maintained cleanliness and organization of workstations throughout shifts.
CNA/MHC
Providence Behavioral Health Hospital
Holyoke
02.2007 - 04.2019
- Assisted patients with daily living activities and personal hygiene.
- Monitored patient vital signs and reported changes to nursing staff.
- Documented patient observations and care provided in electronic health records.
- Collaborated with interdisciplinary teams to implement care plans for patients.
- Provided emotional support and companionship to patients during recovery.
- Ensured cleanliness and safety of patient environments in accordance with protocols.
- Participated in training new staff on patient care practices and hospital policies.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Office Clerk
Holyoke Public Schools
Holyoke
08.2012 - 05.2018
- Managed student attendance records and ensured accurate data entry.
- Coordinated communication between staff, parents, and students effectively.
- Maintained filing systems for student records and school documents.
- Processed incoming and outgoing mail for the school office efficiently.
- Supported office operations by ordering supplies and maintaining inventory levels.
- Prepared daily reports on student activities and attendance for administration.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Supported office clerical functions using word processing and other software, email and office machines.
Human Resources Assistant
Target
Enfield
01.2001 - 02.2007
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Supported recruitment efforts by scheduling interviews and coordinating candidate communications.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Assisted in onboarding new employees by preparing orientation materials and conducting sessions.
- Facilitated training sessions for staff on company policies and procedures, enhancing understanding.
- Managed employee inquiries regarding benefits and resolved issues efficiently through communication.
- Maintained employee records using HRIS, ensuring accuracy and compliance with policies.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Updated employee database with changes in job title, salary information or contact details.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Processed payroll information, validating data entries and resolving discrepancies promptly.
- Performed administrative tasks related to payroll processing or benefit administration.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Conducted employment verification and background investigation to facilitate hiring process.
- Collaborated with HR team to implement new initiatives, enhancing workplace culture and engagement.
- Contributed to performance appraisal processes by gathering feedback from team members regularly.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Assisted with planning, organizing and coordinating company events.
- Responded to internal and external HR-related inquiries or requests.
- Coordinated interview scheduling for candidates and hiring managers.
Education
BBA - Marketing
Interamerican University of Puerto Rico
Arecibo , PR 08.1994 - 05.2000
Skills
- Care coordination
- Care plan development
- Patient assessment
- Case management
- Patient record management
- Documentation proficiency
- Healthcare compliance
- HIPAA compliance
- Quality assurance
- Strategic planning
- Crisis intervention
- Community resource collaboration
- Interdisciplinary teamwork
- Multidisciplinary team collaboration
- Interdepartmental collaboration
- Healthcare operations
- Workflow management
- Scheduling
- Data entry
- Record management
- Attention to detail
- Time management
- Multitasking and organization
- Problem solving
- Conflict resolution
- Effective communication
- Clear communication
- Verbal and written communication
- Active listening
- Customer service
- Cultural sensitivity
- Empathy and compassion
- Patient advocacy
- Community outreach
- Goal setting
- Ethical judgment
- Health literacy
- Documentation
- Team collaboration
- Organizational skills
- Problem-solving
- Employee work scheduling
- Database coordination
- Empathy and compassion
- Multitasking capacity
- Record management
- Communication
- Employee work scheduling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
CHW
JUNE 2026
References
References available upon request.
Timeline
Care Coordinator
CHD/ICP
08.2022 - 06.2026
Assembly Line Production Worker
Pelican Products
08.2019 - 06.2022
Office Clerk
Holyoke Public Schools
08.2012 - 05.2018
CNA/MHC
Providence Behavioral Health Hospital
02.2007 - 04.2019
Human Resources Assistant
Target
01.2001 - 02.2007
BBA - Marketing
Interamerican University of Puerto Rico
08.1994 - 05.2000