Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Achieve consistent growth with careful planning and execution of business development initiatives.
Hire trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Participate actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
Manage daily operations for a successful small business, ensuring efficient processes and quality services.
Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Intern
The Manning Elementary School
11.2016 - 06.2017
Educated in an inclusive classroom setting 25+ children
Crafted monthly newsletters using MS-Office Suite, which included relevant content the class was learning that month
Collaborated with staff to deliver effective and meaningful lessons and individualized instruction to students
Graduate Assistant
Wheelock College
05.2015 - 05.2016
Answered the main department's telephone line and directed callers to the intended person
Wrote monthly newsletters using MS-Office Suite and Emma Emailing Marketing
Created and maintained the Department of Social Work bulletin board containing social work current events
Wrote articles using MS-Office Suite that advertised social work courses and highlights of the month in the Department of Social Work
Coordinated project meetings with alumni, faculty members, students and other colleges and universities
Interviewed monthly via telephone alumni, local social workers and faculty members at other colleges and universities
Editor and Writer
The Ithacan
09.2012 - 06.2015
Reported to various and assigned sights to conduct interviews, take photos, and collect content
Wrote on a weekly basis articles pertaining to the assigned sights, which were published in The Ithaca News online and in hard copy form
Edited articles, specifically grammar- and content-related, and was responsible for making suggestions to the writers of The Ithacan
Education
Master of Science - Elementary and Special Education
Wheelock College
Boston, MA
Bachelor of Arts - English Education
Ithaca College
Ithaca, New York
Skills
Communication
Time Management
Self-Motivation
Organization
Problem-Solving
Patience
Certification
Massachusetts State Certified, Elementary, Grades 1 through 6
Special Education License, Grades PreK through 8
SEI (Sheltered English Immersion) Endorsed, Completion of two full-time, 3-credit courses, Sheltered English Immersion I and II
Professional Development
Building Reading and Writing Fluency, Model Teaching, 03/20, Received a certificate of completion for 20+ hours of phonics and literacy reading, Studied best practices for teaching sight words and multi-sensory tracing
Cardiac Neurodevelopmental Family Symposium, Harvard Medical School, 10/18, Attended lectures related to congenital heart disease, Participated in workshops to support children with congenital heart disease
Leadershipvolunteer
Guide Dog Raiser, Guiding Eyes for the Blind, Ithaca, NY, 09/13 - 11/15, Trained a guide dog for 18 months, Participated in a 16-hour training class, Attended talks led by members of the blind community
Research
Researcher, Independent Study, Ithaca, NY, 09/14 - 12/14, Examined the quantity of same-sex parents in children's literature, Collected and compared children's literature depicting same-sex parents, Interviewed classroom teachers regarding their experiences
Awards
Sigma Tau Delta, English Honors Society, 09/15
Dean's List, 05/15
Timeline
Small Business Owner
The Happy Journey Toys
12.2020 - Current
Intern
The Manning Elementary School
11.2016 - 06.2017
Graduate Assistant
Wheelock College
05.2015 - 05.2016
Editor and Writer
The Ithacan
09.2012 - 06.2015
Master of Science - Elementary and Special Education
Wheelock College
Bachelor of Arts - English Education
Ithaca College
Massachusetts State Certified, Elementary, Grades 1 through 6
Special Education License, Grades PreK through 8
SEI (Sheltered English Immersion) Endorsed, Completion of two full-time, 3-credit courses, Sheltered English Immersion I and II
Market Area Engagement Lead at RAN Customer Journey Global Journey Transformation (GJT)Market Area Engagement Lead at RAN Customer Journey Global Journey Transformation (GJT)