Summary
Overview
Work History
Education
Skills
Timeline
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Lindsay Smith

Beverly,MA

Summary

Dynamic Front Store Supervisor at Mike's Pizzeria with a proven track record in operational efficiency and customer satisfaction. Expert in cash handling and conflict resolution, fostering a positive team environment. Recognized for enhancing service quality and achieving high customer loyalty through effective communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Front Store Manager

Mike's Pizzaria
09.2017 - Current
  • Handle cashflow during shifts, to include electronic transactions.
  • Cash out delivery drivers at the end of their shift.
  • Ensure quality customer service to include orders and experience in store.
  • Follow approved cleaning routine using appropriate products and guidelines.
  • Food preparation and packaging to include: submarine sandwiches and salads.
  • Collaborate with multiple employees to maintain timeliness of orders and deliveries.
  • Maintain organization of lobby and counter area.
  • Strong multi-tasking skills.
  • Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly.

Customer Service Representative

Freedom Communications
05.2012 - 04.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Early Childhood Education

Northshore Community College
Lynn, MA
05-2017

Skills

  • Operational efficiency
  • Goal setting and achievement
  • Health and safety compliance
  • Customer complaint handling
  • Problem-solving skills
  • Cash register operation
  • Accurate money handling
  • Multitasking and prioritizing
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Customer satisfaction
  • Team leadership
  • Team building and motivation

Timeline

Front Store Manager

Mike's Pizzaria
09.2017 - Current

Customer Service Representative

Freedom Communications
05.2012 - 04.2017

Associate of Arts - Early Childhood Education

Northshore Community College

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Lindsay Smith