Lindsey Hancock
Worcester
Summary
Dedicated Nursing Staff Coordinator with a strong focus on staffing efficiency, problem-solving, and data analysis. Proven ability to resolve scheduling conflicts and ensure compliance with budget guidelines.
Overview
14
14
years of professional experience
Work History
Nursing Staff Coordinator and Payroll Personnel
Whittier Rehabilitation Hospital
Westborough
08.2013 - Current
- Coordinates staffing/scheduling of personnel in collaboration with the Director of Nursing, according to the census, acuity, and budget guidelines.
- Initiates, completes, and maintains staffing schedules for regular and per diem staff within designated time frames.
- Resolved scheduling conflicts by collaborating with nursing staff and department heads.
- Analyzed patient census data to determine appropriate staffing needs and adjusted schedules accordingly.
- Completes and maintains staffing records, staffing data sheets, and statistics.
- Keeps track of timekeeping responsibilities and employee time-off requests when completing schedules.
- Assists with the completion of payroll and resolves payroll discrepancies, consistent with payroll guidelines and hospital policy.
- Completes and maintains time and attendance records.
Unit Secretary
Whittier Rehabilitation Hospital
Westborough
08.2012 - 08.2013
- Supported front desk operations by greeting visitors and checking in patients.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Coordinated supply inventory and ordered office materials as needed.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
Certified Nursing Assistant
Whittier Rehabilitation Hospital
Westborough
01.2012 - 08.2012
- Assisted patients with daily living activities, including eating, grooming, and hygiene.
- Monitored vital signs to support health assessments and identify concerns.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support through effective communication with patients.
- Maintained cleanliness and organization of care areas and medical equipment.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
Education
High School Diploma -
Assabet Valley Regional Vocational Technical High
Marlborough, MA06-2009
Skills
- Staff scheduling
- Payroll administration
- Electronic health records
- Staffing data analysis
- Conflict resolution
- Healthcare compliance
Timeline
Nursing Staff Coordinator and Payroll Personnel
Whittier Rehabilitation Hospital
08.2013 - Current
Unit Secretary
Whittier Rehabilitation Hospital
08.2012 - 08.2013
Certified Nursing Assistant
Whittier Rehabilitation Hospital
01.2012 - 08.2012
High School Diploma -
Assabet Valley Regional Vocational Technical High
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