Summary
Overview
Work History
Education
Skills
Timeline
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Lindsey Martin

New Bedford

Summary

Results-Driven Store Manager with over 20 years of retail leadership experience, excelling in team management, operational efficiency, and customer relationship building. Proven track record of reducing turnover by 25% through strategic coaching and process improvements. Skilled in financial oversight, project coordination, and data-driven decision-making, with a passion for fostering collaborative environments. Eager to apply versatile leadership and problem-solving expertise to new challenges in operations, human resources, or client-focused roles.

Overview

8
8
years of professional experience

Work History

General Manager

Old Navy
10.2021 - Current
  • Lead store Operations to achieve annual sale targets, driving profitable growth by implementing strategic business plans and exceeding key performance metrics, such as sales, customer satisfaction, loyalty and inventory accuracy.
  • Manage team performance, overseeing hiring, training, and development of 20+ associates, fostering a high-performance culture through coaching and leadership development to enhance employee engagement and retention.
  • Optimize customer experience, ensuring a best-in-class shopping environment by maintaining brand standards, resolving customer issues, and promoting loyalty programs, including Old Navy Credit card Acquisition, to boost sales.
  • Acted as the district's visual expert, providing hands-on support for all visual merchandising needs to elevate store presentation.
  • District Loyalty Expert, motivating stores, mentoring leaders, and hosting loyalty calls weekly to compare district performance against regional goals, driving collective success.
  • Oversee financial performance, controlling payroll expenses, managing budgets, and analyzing sales data to align with year-over-year goals.
  • Implement corporate initiatives, adapting to fast-paced changes in policies and procedures while maintaining a safe, clean, and loss-preventive store environment in compliance with company standards.
  • Foster community engagement, leading store participation in Old Navy's community service. projects to e hance brand presence and support inclusivity initiatives.


Assistant General Manager

Old Navy
10.2018 - 10.2021
  • Supervised Women's Department, driving sales and enhancing customer experience through strategic merchandising, inventory management, and execution of brand standards.
  • Led Visual Merchandising Team, overseeing multiple visual managers to ensure cohesive store presentation, aligning with corporate directives. and optimizing product placement to boost engagement and sales.
  • Support Store Operations, assisting the General Manager with team training, scheduling, and performance coaching, while maintaining a customer-focused, inclusive environment in line with Old Navy's value.

Executive Team Leader - Logistics

Target Corporation
04.2017 - 10.2018
  • Supervised 3 Team Leads and 30+ team members, achieving 100% on-time freight processing from trailer to sales floor.
  • Analyzed weekly performance data to optimize logistics operations and staffing levels.
  • Audited high-value stock (e.g., electronics), reducing discrepancies through detailed reporting to loss prevention.
  • Drove timely execution of property management priorities, ensuring asset maintenance deadlines were met.


Education

High School Diploma -

NBRVTHS
New Bedford
06-2004

Skills

  • Communication
  • Operational Leadership
  • Self-Motivated
  • Budget Management
  • Enthusiastic
  • Team Management and Development
  • Problem Solving and Adaptability
  • Date Driven Decision Making
  • Customer Relationship Management

Timeline

General Manager

Old Navy
10.2021 - Current

Assistant General Manager

Old Navy
10.2018 - 10.2021

Executive Team Leader - Logistics

Target Corporation
04.2017 - 10.2018

High School Diploma -

NBRVTHS

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Lindsey Martin