Lindsey E. Wilbraham
Salem
Summary
Creative, hardworking and personable professional with demonstrated success in driving sales through product knowledge, excellent merchandising and building strong customer relations with over 11 years of customer service experience.
Overview
9
9
years of professional experience
Work History
Department Manager
Home Depot
09.2022 - Current
- Provided regular feedback to multiple employees on their efficacy to reach their performance goals and foster professional development.
- Used industry expertise, customer service skills and problem solving to resolve customer concerns and promote brand loyalty.
- Collaborated with other departments, stores and vendors to ensure seamless coordination in achieving company-wide objectives.
Assistant Store Manager
Sherwin-Williams Paints
08.2021 - 09.2022
- Interviewed, hired, and trained staff associates to comply with company policies and procedures.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively, leading to improved customer satisfaction rates.
Merchandising Execution Team Associate
Home Depot
09.2020 - 08.2021
- Communicated directly with vendors to ensure bay integrity and increase product exposure
- Monitored and replenished display inventory and when needed, restructured product according to vendor or company specifications.
- Trained new employees, instructing each in use of tools, standard operating procedures and company policies.
Home Care Provider
Marathon Home Care Of New England
02.2020 - 08.2022
- Assisted patients with a variety of tasks, helping them to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and their families while displaying a positive and outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Relied on by supervisor to provide care for patients with varying degrees of mental capacity and neurological conditions.
Customer Service Associate
Home Depot
01.2020 - 09.2020
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up, including a newly launched curbside pickup option in response to COVID-19.
- Fielded and resolved customer questions and issues regarding available merchandise, sales, current prices, and new policies during the constant changes due to the pandemic.
Sales Associate
Home Depot
03.2016 - 01.2020
- Coordinated and taught valuable life skills at Kids Workshops monthly with up to 500 children per workshop.
- Listened to customer specifications to ensure customers purchase the products they need to complete their entire project while being mindful of their needs and budgets.
- Learned store systems and company initiatives to be able to help the store reach sales and customer service goals.
Cashier and Sales Associate
A.C. Moore Arts And Crafts
06.2015 - 12.2015
- Organized racks and shelved to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
Education
High School Diploma -
J.P. McCaskey High School
Lancaster, PA06.2015
Skills
- Product and Industry Knowledge
- Problem Solving and De-escalation
- Building Customer Relationships and Loyalty
- Task Completion and Delivering Results
- Engaging with Diverse Customers
- Growing the Business with Creativity and Ingenuity
Accomplishments
- 38 merit based awards received while at Home Depot, including 2 Regional Vice President awards for demonstrating entrepreneurial spirit and excellent customer service.
- District recognition for helping to build and maintain a more efficient way to capture home service leads through the Home Depot Kids Workshop, which resulted in more revenue for the store.
- Regional Recognition at Sherwin-Williams Paints for growing the business and beating the store's annual sales plan with minimal staff due to COVID-19.
Languages
Spanish
Professional Working
American Sign Language
Professional Working
Timeline
Department Manager
Home Depot
09.2022 - Current
Assistant Store Manager
Sherwin-Williams Paints
08.2021 - 09.2022
Merchandising Execution Team Associate
Home Depot
09.2020 - 08.2021
Home Care Provider
Marathon Home Care Of New England
02.2020 - 08.2022
Customer Service Associate
Home Depot
01.2020 - 09.2020
Sales Associate
Home Depot
03.2016 - 01.2020
Cashier and Sales Associate
A.C. Moore Arts And Crafts
06.2015 - 12.2015
High School Diploma -
J.P. McCaskey High School
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