Marcel J Miller
Agawam
Summary
Results-driven healthcare professional with extensive experience in Medicare sales, account management, and customer service. Skilled in leveraging strategic sales techniques, relationship-building, and compliance-driven practices to achieve and exceed sales targets. Proven ability to engage diverse stakeholders, deliver impactful presentations, and develop growth strategies that enhance organizational performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Onsite Service Manager
United Healthcare
10.2019 - Current
- Resolved escalations and ensured resolution of member and client inquiries for State of Connecticut retiree health plan.
- Hosted virtual and in-person open enrollment meetings to educate members on healthcare plans.
- Strengthened client and member relationships, driving retention and revenue growth.
General Manager
First Impressions, LLC
03.2018 - 10.2019
- Oversaw daily operations for leading power washing and construction company in Connecticut
- Managed over 30 employees, including initial interviewing for potential hires, weekly payroll processing (via ADP), and performance management and quarterly reviews for 20 employees
Member Services Representative/Medicare Sales Representative
Health New England
06.2017 - 03.2018
- Volunteered at local events to promote and present Medicare/Medicaid products
- Researched and resolved complex member inquiries via telephone, member mail, e-mail and fax
- Responded to inquiries from members, providers, and employer groups
- Provided superior product and benefit information for multiple HNE plans, resulting in increased sales and retention of existing customers
Inside Sales Representative/Field Sales Representative
McKesson
07.2016 - 06.2017
- Provided high quality customer service regarding questions and concerns, order scheduling, drafting new service account contracts, and explanation of delivery details and product information
- Nominated Top Sales Rep twice, by hitting $400k in yearly sales and most new customer accounts added
- Managed over 20 different accounts in assigned territory, meeting with existing accounts daily to ensure satisfaction of service
- Researched new accounts via phone and email leading to conversion to new business
Inside Sales Representative/Customer Service Manager
Jefferson Radiology
02.2014 - 03.2016
- Resolved patient questions and concerns, including insurance claims processing
- Scheduled exams and explained details of procedures and preparations as necessary
- Trained all new call center employees on policies and procedures, as lead trainer
Senior Customer Service Associate/Lead Trainer
First Impressions, LLC
12.2012 - 02.2014
- Fielded inbound calls for service requests and price quotes
- Conducted onboarding training on customer service and phone software
Inside Sales Representative/Customer Service Supervisor
TicketNetwork
04.2008 - 10.2012
- Accepted 120+ inbound calls daily providing customer service and order fulfillment, closing over 40% of all orders
- Trained reps on customer service pertaining to internal business partners and external customers
Education
MBA - Healthcare Management
Southern New Hampshire University
Hooksett, NH06-2025
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10-2023
Skills
- Medicare/Medicaid Expertise
- Account Management & Relationship Building
- Sales Strategy & Lead Generation
- Skilled Nursing Facility Collaboration
- CRM Utilization (eg, Salesforce)
- Regulatory Compliance (CMS Guidelines)
- B2B and B2C Sales
- Conflict resolution
Certification
Accident & Health or Sickness for CT, MA and NJ
Timeline
Onsite Service Manager
United Healthcare
10.2019 - Current
General Manager
First Impressions, LLC
03.2018 - 10.2019
Member Services Representative/Medicare Sales Representative
Health New England
06.2017 - 03.2018
Inside Sales Representative/Field Sales Representative
McKesson
07.2016 - 06.2017
Inside Sales Representative/Customer Service Manager
Jefferson Radiology
02.2014 - 03.2016
Senior Customer Service Associate/Lead Trainer
First Impressions, LLC
12.2012 - 02.2014
Inside Sales Representative/Customer Service Supervisor
TicketNetwork
04.2008 - 10.2012
MBA - Healthcare Management
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
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