Lisa Benskin
Boston
Summary
Experienced in managing residency program operations, including supervising office staff and maintaining accurate records for multiple programs. Developed monthly reports to track progress towards program goals and identified funding opportunities to enhance program resources. Coordinated communication across departments to streamline operations and facilitated team-building workshops to improve interdisciplinary collaboration. Conducted assessments of program performance and ensured compliance with accreditation standards, contributing to the overall effectiveness of residency training initiatives.
Overview
14
14
years of professional experience
Work History
Education Program Manager
Tufts Medical Center
Boston
02.2024 - Current
- Responsible for supervising office staff members who work in the training program office.
- Prepared monthly reports summarizing progress made in achieving goals set for each program.
- Managed the maintenance of accurate records for all residency programs.
- Identified potential sources for funding opportunities for residency programs.
- Coordinated communication between various departments to ensure efficient operations of residency programs.
- Facilitated team building workshops with interdisciplinary teams involved in the care of residents.
- Assisted in recruiting and interviewing prospective residents.
- Organized and facilitated resident orientations, onboarding process, and training sessions.
- Developed and maintained positive relationships with residents, families, staff members, and other stakeholders.
- Conducted regular assessments of program performance to identify areas of improvement.
- Ensured adherence to applicable laws governing residency programs.
- Collaborated with faculty members to develop curriculum for resident education activities.
- Served as a liaison between faculty members, administrative personnel and external organizations.
- Monitored compliance with accreditation standards set by local, state, federal agencies and other regulatory bodies.
- Participated in community outreach initiatives aimed at promoting awareness of residency programs offered by organization.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Managed the budget for all education programs, ensuring that resources were allocated efficiently.
Administrative Assistant
Tufts Medical Center
Boston
03.2022 - 02.2024
- Under general supervision, this position provides administrative support for department heads and clinical service lines
- The position works with multiple constituencies across the hospital and takes a lead role in managing the department/division's administrative needs, including assisting callers, taking messages, managing calendars, placing purchasing orders and maintaining electronic filing systems
- In this role, the Administrative Coordinator will also help to ensure smooth operations of our practices to improve the patient experience
- Provides administrative support to department/division chair/ chief and/or department director
- Answers phones, triaged calls, responds to patient requests, takes messages
- Maintains chair/chief/department director's schedule, both clinical and administrative
- Schedules and coordinates complex meetings and facilities, which may include travel arrangements
- Composes and formats correspondence, reports and presentations; demonstrates a strong knowledge of Microsoft Office suite
- Completes general office and clerical work, including filing, mailing, correspondence, copying, ordering supplies
- Coordinates and monitors credentialing and enrollment activity, as well as TUSM-related activity; provides regular updates to managers
- Performs tasks core to the Practice Coordinator role
Member Service Representative
Blue Cross Blue Shield
Quincy
06.2019 - 09.2020
- Solved members' problems and helped them get back to enjoying their lives as quickly and effortlessly as possible.
- Provided members with peace of mind that their current issue is resolved and that are on the horizon.
- Took lead by taking ownership of members' issues, relieving members 'stress while guiding them to a quick and easy resolution.
- Identified future problems - solved the current member concern as well as identified and solved any lurking complications the member may encounter after their first interaction.
- Shared insights with peers and management.
Unit Coordinator
Mass General Hospital
Boston
11.2011 - 05.2019
- Greeted and interacted with patients, families, visitors and coworkers in person and via communication tools in a professional setting
- Scheduled consultations, tests, procedures, and patient transport to other departments.
- Received, prioritized, organized and managed information at the central nursing station, and throughout the unit
- Maintained patient records for ready access and in compliance with hospital standards
- Facilitated documentation associated with patient admissions, transfer, referral and discharge.
- Entered electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
- Assembled medications for transferring patients.
Education
Business Management -
University of Massachusetts Boston
Boston, MA06.2025
Health and Sciences -
Roxbury Community College
Boston, MA05.2017
Skills
- Proficient in Microsoft Access
- Proficient in Microsoft Excel
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Proficient in Microsoft PowerPoint
- Knowledgeable in EPIC
- Knowledgeable in CAS
- Knowledgeable in CBEDS
- HIPPA Trained
- Knowledgeable in Tableau
- Medical Terminology
Languages
- Fluent in English
- Fluent in Portuguese Creole
Timeline
Education Program Manager
Tufts Medical Center
02.2024 - Current
Administrative Assistant
Tufts Medical Center
03.2022 - 02.2024
Member Service Representative
Blue Cross Blue Shield
06.2019 - 09.2020
Unit Coordinator
Mass General Hospital
11.2011 - 05.2019
Business Management -
University of Massachusetts Boston
Health and Sciences -
Roxbury Community College