Lisa Briddon
Millbury
Summary
Dedicated, detail-oriented professional with strong communication and research skills,
Skilled in Microsoft Office Suite and basic troubleshooting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Office Secretary
Community Neuroscience services
Leominster
12.2024 - 08.2025
- Scheduled patient appointments and managed physician calendars efficiently.
- Communicated with patients regarding their inquiries and appointment details.
- Verified patient eligibility for services.
- Scanned documents into electronic format for easy retrieval later on.
- Answered incoming calls and responded to inquiries from patients and staff members.
Patient Access Representative
UMass Memorial Health Care
Worcester
06.2017 - 12.2024
- Managed insurance verification and eligibility inquiries for patients.
- Coordinated appointment scheduling and rescheduling for various departments.
- Handled patient inquiries and resolved issues with care and professionalism.
- Trained new staff on patient access policies and procedures effectively.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
Education
Some College (No Degree) - Patient Acccess
Patient Access Navigator
Eastern Gateway Community Colllege06-2020
Bachelor of Arts - Psychology
Saint Joseph College
West Hartford, CT05-2000
Skills
Professional, empathetic customer service
Microsoft Office Suite
Basic Troubleshooting
Intermediate level research skills
- Medical terminology
- Attention to detail
- Data entry
- Telephone customer support
- Adaptability and flexibility
Certification
- BLS/CPR, 2026
- Seizure First-Aid Training, 2026
Timeline
Medical Office Secretary
Community Neuroscience services
12.2024 - 08.2025
Patient Access Representative
UMass Memorial Health Care
06.2017 - 12.2024
Some College (No Degree) - Patient Acccess
Patient Access Navigator
Bachelor of Arts - Psychology
Saint Joseph College
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