Lisa day
Northampton
Summary
Dynamic Senior Dispatch professional at the City of Northampton, recognized for exceptional problem-solving and communication skills. Proven ability to thrive in fast-paced environments while fostering teamwork and collaboration. Committed to continuous improvement and adept at utilizing technology to enhance operational efficiency. Known for a friendly demeanor and a strong focus on customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Dispatch
City of Northampton
05.1999 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Medical Assisting
Springfield Technical Community College
Springfield, MA06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
Certification
- Certified APCO 40 hour Basic Telecommunicator Course
- Current CPR Cert
- APCO Instructor Basic Telecommunication Course
- Certified in Priority DIspatch EMD and EFD
- Multiple other Certs available on request
Timeline
Senior Dispatch
City of Northampton
05.1999 - Current
Medical Assisting
Springfield Technical Community College
Similar Profiles
Steven PikulSteven Pikul
Project Engineer at City of NorthamptonProject Engineer at City of Northampton
Chester GolecChester Golec
Backup Electrical Inspector at City of NorthamptonBackup Electrical Inspector at City of Northampton
Maegan LeonMaegan Leon
911 Emergency Dispatcher at City Of Northampton911 Emergency Dispatcher at City Of Northampton
JEN CURTISJEN CURTIS
8th-12th Grade English Teacher at The Hartsbrook School8th-12th Grade English Teacher at The Hartsbrook School
Krzysztof WilczewskiKrzysztof Wilczewski
Fleet specialist at Voi TechnologyFleet specialist at Voi Technology