Lisa day
Northampton
Summary
Dynamic Senior Dispatch professional at the City of Northampton, recognized for exceptional problem-solving and communication skills. Proven ability to thrive in fast-paced environments while fostering teamwork and collaboration. Committed to continuous improvement and adept at utilizing technology to enhance operational efficiency. Known for a friendly demeanor and a strong focus on customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Dispatch
City of Northampton
05.1999 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
Education
Medical Assisting
Springfield Technical Community College
Springfield, MA06-1985
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Decision-making
- Verbal communication
- Problem resolution
Certification
- Certified APCO 40 hour Basic Telecommunicator Course
- Current CPR Cert
- APCO Instructor Basic Telecommunication Course
- Certified in Priority DIspatch EMD and EFD
- Multiple other Certs available on request
Timeline
Senior Dispatch
City of Northampton
05.1999 - Current
Medical Assisting
Springfield Technical Community College
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