Lisa Delsignor
West Bridgewater
Summary
Detail-oriented Customer Experience Coordinator recognized for strong problem-solving and communication skills. Experience in monitoring customer interactions and implementing strategies to ensure exceptional service delivery. Ready to leverage expertise to enhance customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
TJX Companies
Stoughton
03.2022 - Current
- Developed training materials that enhanced onboarding for new customer service representatives.
- Monitored customer interactions to ensure compliance with company standards.
- Streamlined communication processes and tools in collaboration with team members to improve efficiency.
- Resolved customer inquiries through effective problem-solving and communication skills.
- Implemented strategies to enhance the overall shopping experience for customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Assisted customers with returning items and understanding applicable policies.
- Resolved customer complaints promptly, contributing to increased customer satisfaction.
Server
Ron Emma
Bridgewater
06.2021 - 01.2022
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments and managed cash register transactions accurately.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater01-2027
Skills
- Customer service
- Team collaboration
- Problem solving
- Communication skills
- Training and coaching
- Experience optimization
- Inbound call answering
Timeline
Customer Experience Coordinator
TJX Companies
03.2022 - Current
Server
Ron Emma
06.2021 - 01.2022
Bachelor of Science - Psychology
Bridgewater State University