Lisa Giroux
Springfield
Summary
Dedicated Overnight Freight Associate with proven skills in teamwork, time management, and safety compliance. Committed to optimizing operations and maintaining a clean, organized environment to enhance customer satisfaction.
Overview
21
21
years of professional experience
Work History
Overnight Freight Associate
Walmart
Chicopee, MA
08.2022 - 04.2023
- Collaborated with team members to optimize product placement for efficient stocking.
- Monitored store environment to ensure cleanliness and safety compliance.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Assisted in stocking shelves and organizing inventory for efficient product access.
Sales Associate
Walmart
Chicopee, MA
04.2012 - 01.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Implemented promotional displays to boost sales of seasonal products, driving customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Manager
SUBWAY®Restaurants
Springfield, MA
01.2002 - 01.2006
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Implemented process improvements to enhance efficiency in food preparation and service delivery.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Stocking shelves
- Pallet jacks
- Freight handling
- Cleaning
- Maintaining safety
- Stock rotation
- Product restocking
- Teamwork
- Time management
- Team collaboration
Timeline
Overnight Freight Associate
Walmart
08.2022 - 04.2023
Sales Associate
Walmart
04.2012 - 01.2020
Assistant Manager
SUBWAY®Restaurants
01.2002 - 01.2006
High School Diploma -
Penn Foster Career School