LISA HOLBERT
New Bedford
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Language
Work History
Shift Manager
Starbucks
06.2025 - Current
- Oversaw cash management operations to ensure financial accuracy and security.
- Assisted in managing sales records and maintaining inventory levels. Supported team efforts in tracking product availability and sales performance. Helped organize stock to optimize sales opportunities.
- Assisted in delivering educational content and training sessions. Supported learners in grasping key concepts and skills.
- Assisted in organizing schedules for team meetings and project deadlines. Supported scheduling tasks to optimize workflow efficiency.
- Assisted in channel operations and deployment tasks. Supported teams with deployment processes. .
- Assisted customers with inquiries and concerns to enhance satisfaction. Supported team members in resolving client issues effectively.
- Implemented safe handling procedures to ensure compliance with industry standards.
- Collaborated with team to maintain store system integrity and ensure safety protocols are followed. Assisted in the day-to-day operations of store systems, ensuring compliance with safety guidelines. Supported store system operations by adhering to established safety standards.
Shift Leader
Dunkin'
04.2022 - Current
- Executed cash draw processes, ensuring compliance with company policies and procedures.
- Coordinated and tracked completion of red book tasks, ensuring timely and precise documentation.
- Achieved high accuracy in processing bank deposits, minimizing errors. Enhanced customer satisfaction through effective deposit transaction support. Improved record-keeping methods, leading to timely access to deposit information.
- Coordinated onboarding and continuous training initiatives for crew members to promote team effectiveness.
- Achieved timely processing of NDCP orders through effective coordination. Streamlined inventory management, resulting in improved order accuracy. Enhanced interdepartmental communication, leading to faster order fulfillment.
Assistant Manager
Dunkin Donuts
06.2024 - 04.2026
- Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the manager to develop and implement strategies to improve sales performance and achieve monthly targets
- Managed cash handling procedures, ensuring accuracy in cash register transactions and accountability for all funds
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Assumed responsibility for opening or closing the store as needed, ensuring proper security measures were followed
- Maintained a clean and organized sales floor at all times to enhance the shopping experience for customers
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Monitored inventory levels regularly to prevent stockouts or overstock situations; implemented reorder processes accordingly
Waitress/Bartender/Manager
Grumpy White's
04.2012 - 11.2020
- Monitored and enforced health code regulations during food preparation and storage.
- Achieved optimal staffing levels through effective scheduling practices, leading to improved team performance.
- Achieved consistent food supply through efficient weekly order management. Enhanced team productivity by organizing systematic food procurement. Facilitated seamless food delivery coordination to meet operational needs.
- Executed large cash deposit operations, maintaining compliance with financial protocols and security measures.
- Executed tasks efficiently in fast-paced environments, maintaining focus on quality and productivity.
Education
CNA Certificate - Medical Assistant
Lincoln College of Technology
Brockton, MA07.2011
High school diploma - undefined
Quincy High School
Quincy, MA06.2000
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Energetic and enthusiastic
- Team development
- Safety compliance
- Schedule management
- Supply ordering
- Tech-Savvy
- Team building
- Shift leadership
- Problem-solving
- Critical thinking
- Inventory management
Websites
LANGUAGES
Language Native
Accomplishments
- Sales Performance BoostIncreased monthly sales by 15% through effective inventory management and staff training.
Timeline
Shift Manager
Starbucks
06.2025 - Current
Assistant Manager
Dunkin Donuts
06.2024 - 04.2026
Shift Leader
Dunkin'
04.2022 - Current
Waitress/Bartender/Manager
Grumpy White's
04.2012 - 11.2020
High school diploma - undefined
Quincy High School
CNA Certificate - Medical Assistant
Lincoln College of Technology