LISA HOLBERT
New Bedford
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
1
1
Language
Work History
Shift Manager
Starbucks
North Dartmouth, MA
06.2025 - Current
- Oversaw cash management operations to ensure financial accuracy and security.
- Assisted in managing sales records and maintaining inventory levels. Supported team efforts in tracking product availability and sales performance. Helped organize stock to optimize sales opportunities.
- Assisted in delivering educational content and training sessions. Supported learners in grasping key concepts and skills.
- Assisted in organizing schedules for team meetings and project deadlines. Supported scheduling tasks to optimize workflow efficiency.
- Assisted in channel operations and deployment tasks. Supported teams with deployment processes. .
- Assisted customers with inquiries and concerns to enhance satisfaction. Supported team members in resolving client issues effectively.
- Implemented safe handling procedures to ensure compliance with industry standards.
- Collaborated with team to maintain store system integrity and ensure safety protocols are followed. Assisted in the day-to-day operations of store systems, ensuring compliance with safety guidelines. Supported store system operations by adhering to established safety standards.
Shift Leader
Dunkin'
Stoughton, MA
04.2022 - Current
- Executed cash draw processes, ensuring compliance with company policies and procedures.
- Coordinated and tracked completion of red book tasks, ensuring timely and precise documentation.
- Achieved high accuracy in processing bank deposits, minimizing errors. Enhanced customer satisfaction through effective deposit transaction support. Improved record-keeping methods, leading to timely access to deposit information.
- Coordinated onboarding and continuous training initiatives for crew members to promote team effectiveness.
- Achieved timely processing of NDCP orders through effective coordination. Streamlined inventory management, resulting in improved order accuracy. Enhanced interdepartmental communication, leading to faster order fulfillment.
Assistant Manager
Dunkin Donuts
Fall River, MA
06.2024 - 04.2026
- Assisted the store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Collaborated with the manager to develop and implement strategies to improve sales performance and achieve monthly targets
- Managed cash handling procedures, ensuring accuracy in cash register transactions and accountability for all funds
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Assumed responsibility for opening or closing the store as needed, ensuring proper security measures were followed
- Maintained a clean and organized sales floor at all times to enhance the shopping experience for customers
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Monitored inventory levels regularly to prevent stockouts or overstock situations; implemented reorder processes accordingly
Waitress/Bartender/Manager
Grumpy White's
Quincy, MA
04.2012 - 11.2020
- Monitored and enforced health code regulations during food preparation and storage.
- Achieved optimal staffing levels through effective scheduling practices, leading to improved team performance.
- Achieved consistent food supply through efficient weekly order management. Enhanced team productivity by organizing systematic food procurement. Facilitated seamless food delivery coordination to meet operational needs.
- Executed large cash deposit operations, maintaining compliance with financial protocols and security measures.
- Executed tasks efficiently in fast-paced environments, maintaining focus on quality and productivity.
Education
CNA Certificate - Medical Assistant
Lincoln College of Technology
Brockton, MA07.2011
High school diploma - undefined
Quincy High School
Quincy, MA06.2000
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Energetic and enthusiastic
- Team development
- Safety compliance
- Schedule management
- Supply ordering
- Tech-Savvy
- Team building
- Shift leadership
- Problem-solving
- Critical thinking
- Inventory management
Websites
LANGUAGES
Language Native
Accomplishments
- Sales Performance BoostIncreased monthly sales by 15% through effective inventory management and staff training.
Timeline
Shift Manager
Starbucks
06.2025 - Current
Assistant Manager
Dunkin Donuts
06.2024 - 04.2026
Shift Leader
Dunkin'
04.2022 - Current
Waitress/Bartender/Manager
Grumpy White's
04.2012 - 11.2020
High school diploma - undefined
Quincy High School
CNA Certificate - Medical Assistant
Lincoln College of Technology