Lisa Livramento
Receptionist
Plymouth
Summary
- Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Beth Isreal Deaconess Primary Care
Sandwich
12.2020 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Answer multiple incoming calls.
Real Estate Agent
Integrity First Real Estate
06.2017 - Current
- Negotiated, facilitated and managed real estate transactions
- Successfully guided home buyers and sellers through sales and purchase of properties
- Created and maintained large client base by meeting needs and delivering exceptional customer service
- Wrote contracts between buyers and sellers and ensured adherence
- Negotiated contracts and coordinate with lenders, attorneys and inspectors
Switchboard Operator/perdiem
Beth Israel Deaconess Plymouth
05.2017 - Current
- Managed high call volume with tact and professionalism
- Accurately transcribed message details and promptly relayed to appropriate recipients
- Handled incoming calls with friendly and cheerful attitude
MEDICAL RECEPTIONIST
Plymouth-Carver Primary Care: Mc Manus Brian J MD
07.2017 - 10.2019
- Work for 8 practitioners along with answering multiple incoming calls book appointments, reschedule appointments
- Greeted customers in a timely fashion while quickly determining their needs
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Maintained a clean reception area, including lounge and associated areas
- Responded appropriately to the physical, emotional and developmental needs of patients
- Schedule Colonoscopies and Endoscopies for Gastroenterologist
- Schedule cardiologist appointments such as setting up nuclear procedures along with heart holter monitoring appointments, stress tests and echocardiograms
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy medical office with EIGHT providers
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in
- Processed patient payments and scanned identification and insurance cards
Real Estate Agent
Options 153 Real Estate
02.2014 - 06.2016
- Negotiated, facilitated and managed real estate transactions
- Greeted new home buyers and promoted features of newly constructed homes to help clients make educated decisions
- Successfully guided home buyers and sellers through sales and purchase of properties
- Counseled new buyers to enhance sales opportunities
- Communicated with owners regarding home and loan status
- Generated lists of properties that were compatible with buyers' needs and financial resources
- Wrote contracts between buyers and sellers and ensured adherence
- Counseled customers on market current status for residential and land markets
- Ensure adherence of leases and contracts
- Wrote contract documents, purchase agreements and closing statements
Education
High School Diploma -
Harwich High School
1983
business course - business
Fisher Junior College
Hyannis, MA1985
Skills
- Multi-line phone operation proficiency
- Adheres to customer service procedures
- Persuasive speaker
Fast Learner Highly dependable
- Oral and written communication
- HIPAA guidelines
- Referral verification
- Front desk operations
- Order Fulfillment
- Sales Expertise
- Report Creation
- Microsoft Excel
- Microsoft Word
- Customer Service
- Data Evaluation
- Conflict Resolution
- Critical Thinking
- Email Correspondence
- Support Services
- Calendar Management
- Accounting Support
- Call Reception
- Configuring Devices
Timeline
Patient Access Representative
Beth Isreal Deaconess Primary Care
12.2020 - Current
MEDICAL RECEPTIONIST
Plymouth-Carver Primary Care: Mc Manus Brian J MD
07.2017 - 10.2019
Real Estate Agent
Integrity First Real Estate
06.2017 - Current
Switchboard Operator/perdiem
Beth Israel Deaconess Plymouth
05.2017 - Current
Real Estate Agent
Options 153 Real Estate
02.2014 - 06.2016
High School Diploma -
Harwich High School
business course - business
Fisher Junior College
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