Summary
Work History
Education
Skills
Timeline
Generic

Lisa Newnum

Fall River

Summary

Dynamic and dedicated professional with extensive experience at Dunkin Donuts, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through efficient multitasking and organization. Recognized for streamlining operations, significantly reducing wait times, and fostering a positive work environment, contributing to improved team productivity and customer loyalty.

Work History

Crew Member

Dunkin Dounuts
  • Prepared food and beverages according to standard recipes and customer specifications.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Operated point-of-sale systems accurately, processing transactions efficiently.
  • Collaborated with team members to achieve daily operational goals and enhance productivity.
  • Trained new crew members on company procedures and best practices for service delivery.
  • Adapted to fast-paced environment, consistently meeting customer demands during peak hours.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Contributed to inventory management, minimizing food waste and controlling costs.
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Ensured food safety by rigorously adhering to sanitation standards during food preparation.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.
  • Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Streamlined drive-thru operations, significantly reducing wait times for customers.
  • Accurately operated cash register to process customer payments.

Education

Diploma -

Dighton Rehoboth Regional High School
Rehoboth, MA
05.1986

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management

Timeline

Crew Member

Dunkin Dounuts

Diploma -

Dighton Rehoboth Regional High School
Lisa Newnum