Lisa Pignatare
Westfield
Summary
Knowledgeable Rental Coordinator with proven track record in efficiently managing rental operations and fostering client satisfaction. Successfully coordinated rental agreements, managed inventory, and ensured timely maintenance of rental equipment. Demonstrated excellent organizational skills and effective communication abilities in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Rental Coordinator
Balise Toyota
West Springfield, MA
04.2021 - Current
- Coordinated rental agreements, ensuring compliance with company policies and procedures.
- Managed customer inquiries, providing timely and accurate information regarding vehicle availability and rental terms.
- Streamlined check-in/check-out processes to enhance efficiency and improve customer satisfaction.
- Maintained inventory records, tracking vehicle status and availability using dealership management software.
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
Travel Consultant
Academy Travel
11.2025 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated travel logistics including flights, accommodations, and transportation for diverse clients.
- Provided expertise in destination knowledge to enhance client experience and satisfaction.
- Resolved client inquiries and issues promptly, ensuring high levels of service quality.
Front Desk Receptionist
Ameila Park Arena
Westfield, MA
12.2019 - 07.2021
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for facility bookings, optimizing usage of arena resources.
- Trained new staff on front desk procedures and customer engagement strategies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Casino Cage Cashier
MGM Springfield
Springfield, MA
07.2018 - 11.2019
- Processed cash transactions accurately, ensuring compliance with gaming regulations and internal policies.
- Assisted customers with inquiries, providing exceptional service to enhance guest experience.
- Maintained accurate records of transactions using casino management systems to ensure financial integrity.
- Collaborated with team members to streamline cash handling procedures, improving overall efficiency.
- Monitored cash levels and inventory, coordinating replenishment efforts to prevent shortages during peak hours.
- Resolved discrepancies in cash reports by conducting thorough audits and implementing corrective measures.
- Quickly and accurately counted drawers at start and end of each shift.
- Completed routine audits as requested by management, validating the accuracy of records kept on file for future reference purposes.
- Performed daily reconciliation of personal cash drawer, ensuring precise accounting records were maintained throughout each shift.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
Education
Bachelor of Science - Communications
Westfield State College
Westfield, MA05-2010
Associate of Arts - Communications
Holyoke Community College
Holyoke, MA05-2008
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Administrative tasks
- Documentation preparation
- Retail sales
- Social media
- Mentoring and training
- Interpersonal communications
- Regulatory compliance
- Critical thinking
- Active listening
- Relationship building
Accomplishments
- Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by .
Languages
ASL
Limited Working
Timeline
Travel Consultant
Academy Travel
11.2025 - Current
Rental Coordinator
Balise Toyota
04.2021 - Current
Front Desk Receptionist
Ameila Park Arena
12.2019 - 07.2021
Casino Cage Cashier
MGM Springfield
07.2018 - 11.2019
Bachelor of Science - Communications
Westfield State College
Associate of Arts - Communications
Holyoke Community College